topic Re: Sky phone line not working in Talk

Sky phone line not working

Mike+Gahan — Thu, 14 Jul 2022 20:52:23 GMT

My phone line is not working although my internet is. I cannot make or receive calls and there is no dial tone. I have tried a different handset but both show the same fault "check phone line." I have also trried a new Sky microfilter without success. Thanks

Re: Sky phone line not working

caesarome — Thu, 14 Jul 2022 21:01:36 GMT

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your-phone/check-your-phone-line

You can also run this test via the MySky app. Let us know how you get on.

Re: Sky phone line not working

Mike+Gahan — Thu, 14 Jul 2022 21:40:12 GMT

I have just reset the router and the voice button 🔘 is blank, the other three are green. How do i go about booking Openreach do I need to phone 📱 Sky?

Re: Sky phone line not working

Mark39 — Fri, 15 Jul 2022 06:46:09 GMT

If you run the line test as @caesarome posted, and a fault is detected you may be able to book an engineer online. Otherwise you'll need to call Sky.

Re: Sky phone line not working

Mr+Flibbles+86 — Fri, 15 Jul 2022 09:15:21 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky phone line not working

Mr+Flibbles+86 — Fri, 15 Jul 2022 12:40:14 GMT

Update - After a private chat an external fault was detected and an engineer has been booked.