topic Re: Check Phone Line in Talk

Check Phone Line

Ibbyessy — Sun, 10 Jul 2022 07:56:26 GMT

I have a fault on our landline. The handset is displaying 'Check Phone Line' and I have no dialing tone. Outgoing calls are not possible and I am not able to receiving incoming calls.

The broadband is working fine (I have Internet calls sunscribed)I have gone through the Sky Help pages and followed guidance but have not solved the problem. Is there an option to test the line as I cannot find one?

Re: Check Phone Line

GD1 — Sun, 10 Jul 2022 08:29:38 GMT

@Ibbyessy Please follow these steps https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/what-colours-the-voice-light

Re: Check Phone Line

Mark39 — Sun, 10 Jul 2022 09:06:26 GMT

Is the 'Voice' light on your Hub green?

Re: Check Phone Line

Ibbyessy — Sun, 10 Jul 2022 09:29:28 GMT

It's off. Tried to reset the hub and it's still off

Re: Check Phone Line

Ibbyessy — Sun, 10 Jul 2022 09:29:55 GMT

Tried all the steps but no luck

Re: Check Phone Line

Mark39 — Sun, 10 Jul 2022 10:08:48 GMT

@Ibbyessy continue to follow the steps given in the link @GD1 posted, and use the 'still need help' buttonl

Re: Check Phone Line

Ibbyessy — Tue, 12 Jul 2022 04:20:52 GMT

It turned out to be a faulty cable. All sorted now. Thank you to all who helped