topic Re: Do I need special phones for making calls through broadband? in Talk

Do I need special phones for making calls through broadband?

Bec154 — Sun, 03 Jul 2022 15:26:13 GMT

Hello

We've recently moved house, and when I phoned to set up our sky service to our new house, were advised that we would be on sky talk internet calls. I was advised that our house phones would just need to be connected to the router instead of into the wall, and the only concern is that we wouldn;t be able to phone the emergency services using our landline during a power cut, and I answered to say that wouldn't be a problem as we also have mobiles. There was no mention of us needing to change or upgrade our current house phones.

Fast forward a fortnight to our broadband being connected - I have plugged our main phone into the "UK" socket on the back of the router as directed, but it's not working. There's just no dial tone and calls don't connect. I called into currys yesterday to see if there's an adapter I need, but they couldn't advise?

Has anyone else had the same problem & be able to offer any advice? Thanks in advance

Re: Do I need special phones for making calls through broadband?

Mark39 — Sun, 03 Jul 2022 15:32:33 GMT

A standard phone should be fine. Is the 'Voice' light on your broadband Hub lit green?

Re: Do I need special phones for making calls through broadband?

Bec154 — Sun, 03 Jul 2022 15:34:16 GMT

Thanks for the quick reply!

Yes, all 4 lights on the router are green

Re: Do I need special phones for making calls through broadband?

Mark39 — Sun, 03 Jul 2022 15:36:25 GMT

The first thing to try is restarting your Hub by switching off at the plug for 30 seconds or so.

Re: Do I need special phones for making calls through broadband?

Bec154 — Sun, 03 Jul 2022 15:49:57 GMT

Thank you. I've just tried that but it's no different. Our phones are BT2700 if that makes any difference?

Re: Do I need special phones for making calls through broadband?

Mark39 — Sun, 03 Jul 2022 15:54:07 GMT

Probably best to speak to Sky. Give them a call, or if you prefer I can flag ypur post here to them and they may be able to chat privately with you via the forum either later today or tomorrow.

Re: Do I need special phones for making calls through broadband?

Bec154 — Sun, 03 Jul 2022 15:55:44 GMT

That would be great if you could flag it for me please? Thanks for all your help

Re: Do I need special phones for making calls through broadband?

Mark39 — Sun, 03 Jul 2022 16:02:47 GMT

OK, look out for the blue/red chat 'bubble' on this page. Replies aren't synchronous, so just go about your day and check in from time to time for a response from Sky.

Re: Do I need special phones for making calls through broadband?

Lisa-P1987 — Sun, 03 Jul 2022 17:09:41 GMT

Thank you for escalating this. We have sent Bec154 an invite to chat 🙂

Re: Do I need special phones for making calls through broadband?

Lisa-P1987 — Tue, 05 Jul 2022 15:45:49 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂