topic Re: Relocating main telephone point in Talk

Relocating main telephone point

Simon+Coates — Fri, 01 Jul 2022 16:37:24 GMT

I've held on the phone for 20 mins to sky and they have just cut me off. Absolutely fuming !!
I want to get my main incoming by point relocated in the house. I have contacted BT and because I have a sky contract, they are unable to assist and have suggested I contact sky to undertake the work. Is this something sky can do or do I just rip the point off the wall and ring sky to tell them my line is faulty?

Re: Relocating main telephone point

Mark39 — Fri, 01 Jul 2022 16:54:08 GMT

@Simon+Coates wrote:

Is this something sky can do or do I just rip the point off the wall and ring sky to tell them my line is faulty?

Yes, Sky can do that for you. No need to damage the existing installation.

Re: Relocating main telephone point

GD1 — Fri, 01 Jul 2022 17:21:24 GMT

@Simon+Coates wrote:

or do I just rip the point off the wall and ring sky to tell them my line is faulty?

And of course taking such drastic action could then leave you with a bill for them redoing your handy work 🙂

Re: Relocating main telephone point

Simon+Coates — Fri, 01 Jul 2022 18:01:22 GMT

Please can someone at sky take my call or contact me to sort. I appreciate there will be a fee to pay. Quite simple, just want the job doing.

Re: Relocating main telephone point

Highlinder — Fri, 01 Jul 2022 18:31:06 GMT

@Simon+CoatesYou will have to contact Sky in order for this job to be done, nothing will be done because of a forum post.

Just dial 150 on your landline phone, when asked the nature of the call say " Technical ", you may be asked for a mobile number, give this, but DO NOT hang up, you should be dropped into the queue to speak to an advisor.

Re: Relocating main telephone point

Mark+Conn — Sat, 02 Jul 2022 14:15:27 GMT

Exactly the same thing happened to me this week - I was raging, still am. Although they did send me a text afterwards and left me a voicemail. Sky say they can't place an order with openreach as I'm on a non-sky network (whatever that is) and openreach say the order needs to come from my provider- am stuck in the middle 😞

Re: Relocating main telephone point

Mark39 — Sat, 02 Jul 2022 14:30:21 GMT

@Mark+Conn wrote:

Exactly the same thing happened to me this week - I was raging, still am. Although they did send me a text afterwards and left me a voicemail. Sky say they can't place an order with openreach as I'm on a non-sky network (whatever that is) and openreach say the order needs to come from my provider- am stuck in the middle 😞

The OP hasn't said they're on a non-Sky network, so it's not the same. Sky should be able to help with the OP's request.

Re: Relocating main telephone point

Simon+Coates — Sun, 03 Jul 2022 09:09:13 GMT

I am please to say that Sky decided to ansewer my call on Saturday within 5 minutes and couldnt have been more helpfull. They have arranged for openreach to attend my house on wednesday to relocate my incoming BT point AT NO CHARGE !

Thank you Sky, you have restored my faith.

Re: Relocating main telephone point

Highlinder — Sun, 03 Jul 2022 09:21:27 GMT

@Simon+CoatesGood to see that you got through to Sky and were able to get the master socket re-location sorted out.