topic Re: Apparently I am on a non-sky network in Talk

Apparently I am on a non-sky network

Mark+Conn — Thu, 30 Jun 2022 22:07:58 GMT

How can I get my master socket moved?

Re: Apparently I am on a non-sky network

Mark39 — Thu, 30 Jun 2022 22:22:11 GMT

Have you asked Sky about it?

Re: Apparently I am on a non-sky network

Mark+Conn — Fri, 01 Jul 2022 09:18:13 GMT

Hi - it's Sky who told me that I'm on a non-sky network and so they can't do anything

Re: Apparently I am on a non-sky network

Mark39 — Fri, 01 Jul 2022 10:43:20 GMT

@Mark+Conn wrote:

Hi - it's Sky who told me that I'm on a non-sky network and so they can't do anything

I windered if that might be the case, hence me asking. Have you tried speaking directly with Openreach as they own the line to your home and the master socket? Let them know Sky can't help as the line is outside of their network, as they're bound to otherwise say refer to your service provider.

Re: Apparently I am on a non-sky network

Mark+Conn — Fri, 01 Jul 2022 11:14:41 GMT

Hi thanks, but I've contacted Openreach as well this morning and they claim they are unable to deal with me directly and that the order needs to come from my provider.