topic Re: Phone Line Dead after nearby lightning strike in Talk

Phone Line Dead after nearby lightning strike

MeowMeow123 — Sun, 26 Jun 2022 11:01:07 GMT

A nearby house was stuck by lightning last night.

My phone line is now dead but my internet still works.

How can I contact sky customer service to fix the problem when I don't own a mobile.

I can't find any way to contact them via email?

Re: Phone Line Dead after nearby lightning strike

cookiemonsteruk — Sun, 26 Jun 2022 11:05:10 GMT

@MeowMeow123

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Phone Line Dead after nearby lightning strike

Greenfingers001 — Mon, 27 Jun 2022 07:46:25 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Phone Line Dead after nearby lightning strike

Lisa-P1987 — Wed, 29 Jun 2022 08:30:25 GMT

Update – We are still looking to help you MeowMeow123. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂