topic Re: Elderly relative phone line issue in Talk

Elderly relative phone line issue

Nicetowatch — Thu, 23 Jun 2022 17:45:29 GMT

My 88 Yr old uncle wife has dementia. Has a phone line fault. I cannot help as its not my phone. Urgent help needed please

Re: Elderly relative phone line issue

Highlinder — Thu, 23 Jun 2022 17:59:34 GMT

@NicetowatchAre you able to be with him when you can run a line test on the line via the link below. But would have to be logged into their account in order to do so.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line

But is that is not going to work then maybe have to get in touch with the Sky accessibility team.

https://www.sky.com/help/articles/contacting-sky-accessibility

Re: Elderly relative phone line issue

GD1 — Thu, 23 Jun 2022 18:17:57 GMT

@Nicetowatch I'm afraid if you are not the account holder or authorised person to deal with their affairs you will need to do as @Highlinder suggested.

Nothing will happen on the back of a forum post.

Re: Elderly relative phone line issue

Mark-Br — Fri, 24 Jun 2022 09:39:03 GMT

@Highlinder wrote:

But is that is not going to work then maybe have to get in touch with the Sky accessibility team.

https://www.sky.com/help/articles/contacting-sky-accessibility

Hi @Nicetowatch

I agree with @Highlinder, based on what you've described, the accessibility team is likely the best point of contact.