topic Landline not working, no dial tone in Talk

Landline not working, no dial tone

JohnnyDev — Sat, 18 Jun 2022 08:35:22 GMT

Our landline phone has no dial tone. although when you ring our house phone number it rings on the mobile end, the landline handset makes no noise.
checked the troubleshooting on sky app but it said to check the light for 'voice' on the broadband box and ours doesn't have one so don't know how to resolve as can't make calls from mobile due to poor signal and wifi calling not working from mobiles either

Re: Landline not working, no dial tone

Mark39 — Sat, 18 Jun 2022 08:43:38 GMT

Welcome to the forum @JohnnyDev .

Just so you know, we're customers here, but,I've alerted Sky to your post and the Community advisers may be able to help you via the forum later today.

Look out for a blue/red chat 'bubble' here and an emailed invitation to chat online. Note that it's an online messaging system so replies from Sky won't be immediate - just go about your day and check back from time to time for their latest reply.

Re: Landline not working, no dial tone

JohnnyDev — Sat, 18 Jun 2022 08:51:26 GMT

Thanks for your reply @Mark39

i will check back for responses, although the fact that every time I click to respond to a message on this forum / like a post / write something new it asks me to log in again and then asks me to accept the cookies as well is making me want to leave sky.

There's an irony in them making the section where you ask for support extra frustrating

O_o

Re: Landline not working, no dial tone

dmy24 — Sat, 18 Jun 2022 10:55:15 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Landline not working, no dial tone

Lisa-P1987 — Mon, 20 Jun 2022 10:46:44 GMT

Update – We are still looking to help you JohnnyDev. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Landline not working, no dial tone

JohnnyDev — Mon, 20 Jun 2022 11:00:32 GMT

A lot of sites are saying that a sky phone line is now digital and should be plugged into the router and not into the master socket. We have sky q but the router sent via sky only has internet ports no phone line port. Should I have been sent an updated router when this was changed over this May over come my issue?

Re: Landline not working, no dial tone

Lisa-P1987 — Mon, 20 Jun 2022 11:25:08 GMT

You would only get a new router if you changed your internet package to one that required the new hub.

Re: Landline not working, no dial tone

Tstoods — Sun, 05 Feb 2023 10:43:00 GMT

This is also happening to my landline

Re: Landline not working, no dial tone

Mark39 — Sun, 05 Feb 2023 11:00:38 GMT

@Tstoods wrote:

This is also happening to my landline

Have you read the previous replies and made the suggested checks?

Re: Landline not working, no dial tone

Jask77 — Sat, 02 Dec 2023 15:43:46 GMT

I am having the same issue, how was it resolved for you guys?

Re: Landline not working, no dial tone

Mark39 — Sat, 02 Dec 2023 15:55:08 GMT

@Jask77 wrote:

I am having the same issue, how was it resolved for you guys?

What specifically is the issue you're having? Are you new to Sky?

Re: Landline not working, no dial tone

Jask77 — Sat, 02 Dec 2023 16:03:51 GMT

no been with them for over 20years, I plugged in a house phone but there is no dial tone, cannot make calls in or out, if someone rings they hear it ring but the actual call does not come through to the house

Re: Landline not working, no dial tone

Mark39 — Sat, 02 Dec 2023 16:06:54 GMT

@Jask77 try the connection test here first, regardlesss of whether or not your broadband is working normally.

https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect the fault, you'll need to report it to Sky. We can ask their Messaging team to contact you here via a private online chat so that you can do that, if you wish.

Re: Landline not working, no dial tone

Daniel0210 — Sat, 02 Dec 2023 16:08:11 GMT

@Jask77 wrote:

I plugged in a house phone but there is no dial tone,

@Jask77

Do you not normally have a landline phone connected? Where have you connected it, back of hub or the Openreach socket?

Re: Landline not working, no dial tone

Jask77 — Sat, 02 Dec 2023 16:33:07 GMT

Thank you @Mark39 the test shows no issues. Would be grateful if you could escalate it for me. Thank you

Re: Landline not working, no dial tone

Jask77 — Sat, 02 Dec 2023 16:35:49 GMT

no not for many years but my gran is super ill and in care, they cannot always get through on the mobile so I thought of using the landline incase of emergencies.

It's in the socket, there is no place for the phone line to go into the hub

Re: Landline not working, no dial tone

Mark39 — Sat, 02 Dec 2023 16:45:03 GMT

@Jask77 wrote:

Thank you @Mark39 the test shows no issues. Would be grateful if you could escalate it for me. Thank you

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working, no dial tone

Lisa-P1987 — Sun, 03 Dec 2023 09:48:17 GMT

Thanks for escalating this. We’ve sent @Jask77 an invite to chat.