topic Re: phone line fault in Talk

phone line fault

ian.moore14 — Thu, 17 Mar 2022 11:10:14 GMT

We have a fault on our landline . The handset is displaying 'No Line' and we have no dialing tone. Outgoing calls are not possible and we are not receiving incoming calls. It just rings continually for anyone trying to make a call to the number

The broadband is working fine (we do not have Internet Calls). We have gone through the Sky Help pages and followed guidance and the phone still doesnt work with/without the filter. Please help me

Re: phone line fault

Daniel0210 — Thu, 17 Mar 2022 11:15:20 GMT

@ian.moore14
This troubleshooting link may help https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line if not already tried.
If that doesn’t help, post back on here and some of us here will be able to escalate your problem to Sky. If/when a fault is diagnosed Sky will pass it to Openreach to carry out the repair. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand.

Re: phone line fault

ian.moore14 — Thu, 17 Mar 2022 15:48:42 GMT

Hi Daniel0210

Yes I've followed the steps and it's still not working. Please can you escalate

many thanks

Re: phone line fault

Daniel0210 — Thu, 17 Mar 2022 15:55:07 GMT

@ian.moore14
I’ve escalated your post to Sky and they may get in touch with you later about this.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: phone line fault

Greenfingers001 — Fri, 18 Mar 2022 13:52:42 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: phone line fault

Tom-W19 — Tue, 22 Mar 2022 12:16:05 GMT

Hi ian.moore14

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: phone line fault

ian.moore14 — Tue, 22 Mar 2022 13:25:39 GMT

@Tom-W19 My phone line is still not working. It's seems to be intermittent e.g. doesn't work during the day and then occasionally corrects itself on an evening.

the phone at the moment says "no line" and there is no dial tone.

Re: phone line fault

Lisa-P1987 — Tue, 22 Mar 2022 13:41:40 GMT

Hi there ian.moore14, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂

Re: phone line fault

Daniel0210 — Tue, 22 Mar 2022 13:42:11 GMT

@ian.moore14
To hopefully get this resolved I’ve escalated your post to Sky again and they may get in touch with you later about this.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: phone line fault

Daniel0210 — Tue, 22 Mar 2022 13:44:46 GMT

@ian.moore14

Both @Lisa-P1987 and I have re-escalated this for you which won't be a problem.

Re: phone line fault

dmy24 — Fri, 25 Mar 2022 13:48:08 GMT

Thank you for escalating, a new chat request has now been sent 🙂

Re: phone line fault

Mr+Flibbles+86 — Sun, 27 Mar 2022 14:21:42 GMT

Update – We are still looking to help you @ian.moore14. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: phone line fault

slopjockey — Mon, 22 Aug 2022 13:16:44 GMT

I have the same problem, did everything it asked put ona new phone changed the room as i have another phone in an other room still the same, no dial tone it says the same I cant ring out or in or use broadband

Re: phone line fault

Mr+Flibbles+86 — Mon, 22 Aug 2022 14:55:04 GMT

Hi there slopjockey, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: phone line fault

Lisa-P1987 — Wed, 24 Aug 2022 15:24:58 GMT

Update – We are still looking to help you slopjockey. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: phone line fault

dougbiskets — Tue, 25 Oct 2022 16:25:11 GMT

We have exactly same fault on our phonline, be through recommended trouble shooting and still the problem exists.....has anyone been able to resolve this issue.

Re: phone line fault

janeh01 — Mon, 19 Dec 2022 21:52:40 GMT

hi iam having the same fault no out going calls and incoming call, any one who trys to phone gets a massage saying temporarly unavailable can any one help

Re: phone line fault

ctag — Wed, 18 Jan 2023 20:30:31 GMT

I am having the same issue, unable to make or accept calls phone says check phone line, checked all cables etc and broadband working correctly but still no working phone line

Re: phone line fault

Mark39 — Wed, 18 Jan 2023 20:34:16 GMT

@ctag wrote:

I am having the same issue, unable to make or accept calls phone says check phone line, checked all cables etc and broadband working correctly but still no working phone line

First try the connection test here, even though your broadband service is ok. If a fault is detected, you'll be able to book an engineer there and then.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: phone line fault

Pretty+good — Thu, 26 Jan 2023 15:46:26 GMT

Receiver is not working