topic Re: Cant dial a specific landline number in Talk

Cant dial a specific landline number

brianholt — Sat, 22 Jan 2022 06:30:24 GMT

Morning all, i am trying to make a call to one specific uk number which is a domestic sky customer - my parents. We are both with sky and the number when i call says not currently unavailable. Been like this for months. If i call via a mobile its fine. Both our landline phones can make and recieve calls from other parties fine. We both use sky internet calls. Any ideas on how to resolve please ?

Re: Cant dial a specific landline number

Greenfingers001 — Sun, 23 Jan 2022 11:31:56 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you.

Re: Cant dial a specific landline number

delboy14 — Sat, 29 Jan 2022 15:20:28 GMT

This happening to me any idea how to fix it please

Re: Cant dial a specific landline number

brianholt — Sat, 29 Jan 2022 17:14:43 GMT

@Greenfingers001 although sky through the escalation chat said it would be referred onto the network team nothing has happened ? Still the same fault

Re: Cant dial a specific landline number

delboy14 — Sat, 29 Jan 2022 18:33:16 GMT

Sky Q, ultra fast and sky talk

Re: Cant dial a specific landline number

PeteSS — Wed, 02 Feb 2022 19:28:15 GMT

Having the same issue, any simple fixes to this, any solutions offered by Sky?

Re: Cant dial a specific landline number

delboy14 — Fri, 11 Feb 2022 07:25:10 GMT

Contacted Sky, they have done a fix, they told me around 60,000 of their customers were on a different'switch' they told me they hav3 done a temp fix and I shouldn't have anymore problems. The problem only occurred when I dailed a landline who were also on sky talk. It is fixed hope it's fixed for everyone now. Will add Sky kept me updated regularly by phone.

Re: Cant dial a specific landline number

PeteSS — Fri, 11 Feb 2022 08:13:01 GMT

In the end I was told that my IP address had changed, and a reset of the router (switch off for at least 15 mins from mains) did the trick

Re: Cant dial a specific landline number

brianholt — Fri, 11 Feb 2022 14:34:00 GMT

@delboy14 thanks for letting me know. I heard nothing from sky but all working now.

Re: Cant dial a specific landline number

HBBB — Fri, 24 Jun 2022 14:02:43 GMT

Just like @brianholt back in Jan 2022 we could not get through to elderly parent's landline (Sky to Sky phones). "Number currently unavailable". Eventually found we could get through on mobile. Was this issue supposed to be fixed?

Also the bot on the Accessibility no is positively obstructive and even if you get past it they have very long wait times to answer.

Re: Cant dial a specific landline number

brianholt — Fri, 24 Jun 2022 15:44:44 GMT

@HBBB Yes its supposedly fixed. I would report it as a fault to Sky

Re: Cant dial a specific landline number

HBBB — Fri, 24 Jun 2022 17:20:04 GMT

@brianholt What's the best way to report a fault? Have already sent a complaint.

Re: Cant dial a specific landline number

Highlinder — Fri, 24 Jun 2022 17:37:19 GMT

@HBBBThe quickest way to report this fault to Sky is to call them and report it.

Re: Cant dial a specific landline number

HBBB — Mon, 27 Jun 2022 18:04:09 GMT

@brianholt

Latest theory is that it's something to do with Talk Shield. I've put us on mum's Star List and put her on our Star List just in case