topic Re: Telephone landline not working in Talk

Telephone landline not working

Kylenadine — Wed, 29 Sep 2021 18:10:34 GMT

My landline is not accepting calls, I'm very concerned I live on my own and depend upon it, please help

Re: Telephone landline not working

Daniel0210 — Wed, 29 Sep 2021 18:14:36 GMT

Hi @Kylenadine You could try the troubleshooting on this link https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line
If it’s still not working after that come back and add another post to this one. If you are lucky a forum user with the relevant level may escalate your post to Sky. Sky can then check your line and if an external fault is discovered they can notify Openreach to fix.

Re: Telephone landline not working

GD1 — Wed, 29 Sep 2021 18:16:27 GMT

@Kylenadine As per @Daniel0210 If you run the tests and you get no further please post back & the forum can get you the right help.

Re: Telephone landline not working

caesarome — Wed, 29 Sep 2021 18:55:54 GMT

@Kylenadine

I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Telephone landline not working

Academy1945 — Sun, 16 Jan 2022 11:18:19 GMT

my land line is not working have done test to prove it is the line fault

Re: Telephone landline not working

Academy1945 — Sun, 16 Jan 2022 11:19:33 GMT

my land line is not workingI have done test to prove it is the line fault can you please check

Re: Telephone landline not working

Daniel0210 — Sun, 16 Jan 2022 11:21:01 GMT

@Academy1945
I have escalated your post to Sky who may get in touch with you later.

Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity.

This link explains the process
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Telephone landline not working

caesarome — Sun, 16 Jan 2022 12:00:04 GMT

@Academy1945 wrote:

my land line is not working have done test to prove it is the line fault

If you ran the line test and the fault was found outside of your property @Academy1945 then it should have asked you to book an engineer repair so did you not do this ?

Re: Telephone landline not working

Mr+Flibbles+86 — Sun, 16 Jan 2022 14:27:03 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: Telephone landline not working

Foxton — Sun, 16 Jan 2022 14:36:41 GMT

I am having the same issue with my landline phone and have also run all the checks, could this possibly be escalated to Sky for me to get a call back please.

Re: Telephone landline not working

Mark39 — Sun, 16 Jan 2022 15:06:50 GMT

@Foxton what was the result of the line test?

Re: Telephone landline not working

Foxton — Sun, 16 Jan 2022 16:28:36 GMT

Could you arrange a call from Sky for me on my mobile number to discuss this further

Re: Telephone landline not working

Daniel0210 — Sun, 16 Jan 2022 16:32:43 GMT

@Foxton Sky won't call you. They won't know your mobile number and won't know who you are based on your Community sign in name. You need to answer the question from @Mark39

Re: Telephone landline not working

Mark39 — Sun, 16 Jan 2022 16:47:31 GMT

@Foxton wrote:

Could you arrange a call from Sky for me on my mobile number to discuss this further

We can't arrange a callback, I'm afraid, for the reasons @Daniel0210 posted. We can arrange an online chat with Sky, but there's little point if the line test detects a fault as you should be able to book an engineer there and then, hence the question.

Re: Telephone landline not working

Kylenadine — Sun, 16 Jan 2022 17:28:46 GMT

Thank you open reach done amazing job,,,,

Re: Telephone landline not working

Foxton — Sun, 16 Jan 2022 20:46:36 GMT

Can you arrange an online chat for me with a sky representative for me then, many thanks @Daniel0210

Re: Telephone landline not working

Daniel0210 — Sun, 16 Jan 2022 20:49:40 GMT

@Foxton wrote:
Can you arrange an online chat for me with a sky representative for me then, many thanks @Daniel0210

@Foxton We're not trying to be awkward but you still haven't told us what happened when yo7 did the line test.

Re: Telephone landline not working

Tom-W19 — Mon, 17 Jan 2022 14:10:39 GMT

Hi Foxtron

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Telephone landline not working

Mr+Flibbles+86 — Wed, 19 Jan 2022 16:01:54 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Telephone landline not working

Academy1945 — Thu, 20 Jan 2022 09:27:50 GMT

Thank you for getting in touch. telephone has now been fixed landline problem 19th Jan.

Regards Colin Ayres.