topic Re: Cant make calls with Sky Talk in Talk

Cant make calls with Sky Talk

GeraldineF — Thu, 10 Jun 2021 18:15:33 GMT

I got connected with Sky Broadband and Sky Talk on Tuesday of this week 8th June 2021. My internet is working but my phone is not. I cannot receive any calls in or make calls out. There is no dial tone on my phone. I received an email from the Sky Talk team who said my Sky Talk has been activated but I still have no phone dial. There are no issues on the line or with the equipment that I can see. Help !!

Re: Cant make calls with Sky Talk

caesarome — Thu, 10 Jun 2021 18:20:18 GMT

Do you have VOIP on your account, so does your broadband hub have a voice light on it because if it does you will have internet calls so your phone line would need to be plugged into the back of the hub.

Re: Cant make calls with Sky Talk

GeraldineF — Thu, 10 Jun 2021 18:26:26 GMT

Thank you for your reply. My phone line is plugged into the back of the hub but I still have no dial tone.

Re: Cant make calls with Sky Talk

caesarome — Thu, 10 Jun 2021 18:30:51 GMT

@GeraldineF wrote:

I still have no dial tone.

As you have internet calls have you tried making a call ?

Re: Cant make calls with Sky Talk

Mark39 — Thu, 10 Jun 2021 18:58:32 GMT

@GeraldineF is your Hub's Voice light lit?

Re: Cant make calls with Sky Talk

GeraldineF — Thu, 10 Jun 2021 19:12:27 GMT

Voice Light not on

Re: Cant make calls with Sky Talk

Mark39 — Thu, 10 Jun 2021 19:21:48 GMT

@GeraldineF wrote:

Voice Light not on

Have you tried plugging your phone into the normal wall phone socket, rather than your Hub?

Re: Cant make calls with Sky Talk

GeraldineF — Thu, 10 Jun 2021 19:26:10 GMT

Yes Mark I have and it gives an engaged tone on the line

Re: Cant make calls with Sky Talk

GeraldineF — Thu, 10 Jun 2021 19:28:12 GMT

Sorry Caesar for not replying to you. I did try making internet calls but it wouldnt make them.

Re: Cant make calls with Sky Talk

Mark39 — Thu, 10 Jun 2021 19:31:17 GMT

@GeraldineF sometimes there's a delay in fully activating Sky VOIP (if you have it), but usually it's around 24 hours, no more. Try restarting your broadband Hub, by switching it off at the plug for 30 seconds, then see if the Voice light it lit. Let us know if it's not lit and we can flag your post to Sky.

Re: Cant make calls with Sky Talk

GeraldineF — Thu, 10 Jun 2021 19:41:08 GMT

Hi Mark,

I turned the plugs off and the hub light up all four lights - Voice Light included but I still have no dial tone on my phone. Tried ringing it from my mobile and it is ringing out on my phone but is not ringing on my house phone.

Re: Cant make calls with Sky Talk

Mark39 — Thu, 10 Jun 2021 19:49:33 GMT

@GeraldineF ok, I've flagged your post to Sky, so hopefully they'll be in touch via the forum over the next 24 hours and will be able to run some tests. Look out for a blue chat bubble at the bottom of the page. Once it appears you'll have 48 hours to respond.

Re: Cant make calls with Sky Talk

GeraldineF — Thu, 10 Jun 2021 20:03:03 GMT

Thanks Mark 😀

Re: Cant make calls with Sky Talk

Mannykamie — Tue, 22 Feb 2022 15:01:00 GMT

Hi I can't make calls or txt

Re: Cant make calls with Sky Talk

Highlinder — Tue, 22 Feb 2022 15:13:24 GMT

@MannykamieIs this via Sky mobile or Sky landline?

Re: Cant make calls with Sky Talk

phillip+w+illiams — Thu, 09 Jun 2022 10:17:52 GMT

my phone line is dead i cant phone out and i cant get incoming calls at all i am paying for this whats going on fix it please

Re: Cant make calls with Sky Talk

Mark39 — Thu, 09 Jun 2022 10:20:13 GMT

@phillip+w+illiams wrote:

my phone line is dead i cant phone out and i cant get incoming calls at all i am paying for this whats going on fix it please

Note we're customers here. Sky don't know who you are.

What checks have you carried out?

Re: Cant make calls with Sky Talk

Tom-W19 — Thu, 09 Jun 2022 13:00:29 GMT

Hi phillip+w+illiams

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cant make calls with Sky Talk

dmy24 — Sat, 11 Jun 2022 14:59:47 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Cant make calls with Sky Talk

edward+kennedy — Tue, 19 Jul 2022 15:52:48 GMT

my fibre optic got installed today but my sky talk does not the 4th.light on the hub is not on i need sky to switch it on