https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393087#M101504 Hi I have recently got a new router and puck, but I bought 2 new house fones and I cant get them to work, but when I try to dial a number it says line is engaged but I can't fone out /and can't get incoming calls can any advise Wed, 14 Oct 2026 09:07:47 GMT Shewolf 2026-10-14T09:07:47Z https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393087#M101504 Hi I have recently got a new router and puck, but I bought 2 new house fones and I cant get them to work, but when I try to dial a number it says line is engaged but I can't fone out /and can't get incoming calls can any advise Wed, 14 Oct 2026 09:07:47 GMT https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393087#M101504 Shewolf 2026-10-14T09:07:47Z https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393091#M101505 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4805996">@Shewolf</a>&nbsp;</P> <P>Is your phone line plugged into the back of your Sky hub ?</P> Wed, 14 Oct 2026 09:14:07 GMT https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393091#M101505 caesarome 2026-10-14T09:14:07Z https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393095#M101506 Hi there yes its on back of it Wed, 14 Oct 2026 09:19:20 GMT https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393095#M101506 Shewolf 2026-10-14T09:19:20Z https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393145#M101507 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4805996">@Shewolf</a>&nbsp;can you give us some of the background to this - why did Sky send you a new router? When did you install it? Are you new to Sky or has your broadband service been upgraded?</P> Wed, 14 Oct 2026 10:05:18 GMT https://helpforum.sky.com/t5/Talk/SMsHMuir/m-p/5393145#M101507 Mark39 2026-10-14T10:05:18Z