topic Re: Landline not working in Talk

Landline not working

LisaC6 — Sat, 15 Aug 2026 11:00:27 GMT

Is a BT3570 Single cordless phone compatible with Sky talk wifi calling? We have no ringtone and can faintly hear when trying to dial a number but it doesn't connect and isn't ringing for incoming calls.

Re: Landline not working

Mark39 — Sat, 15 Aug 2026 12:11:43 GMT

@LisaC6 wifi calling is a term associated with mobile phones. I'm guessing you mean Sky internet calls. Can you tell us the background to this? Are you new to Sky landline/broadband? If so when was your service activated? Is your phone's base station plugged into the socket at the back of your Sky broadband Hub?

Re: Landline not working

LisaC6 — Sat, 15 Aug 2026 13:47:52 GMT

Yes internet calls. The base is plugged in to the router and I'm sure it was working previously, we don't use it much at all. Have followed all the online guides for checking it but still no dial tone. When I ring it from my mobile the green phone light on the router flashes but the phone doesn't ring.

Re: Landline not working

LisaC6 — Sat, 15 Aug 2026 13:49:47 GMT

Not a new connection as been on their broadband for many months.

Re: Landline not working

Mark39 — Sat, 15 Aug 2026 14:23:11 GMT

@LisaC6 if you haven't already done so, try turning off your broadband Hub at the plug for 30 minutes.

Re: Landline not working

LisaC6 — Mon, 17 Aug 2026 11:11:06 GMT

I've tried that now and still not working.

Re: Landline not working

Mark39 — Mon, 17 Aug 2026 12:48:02 GMT

@LisaC6 probably best to report it to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Landline not working

LisaC6 — Wed, 19 Aug 2026 11:19:49 GMT

Yes please. I have submitted info and photos of the router twice to the help centre and was supposed to hear back within 72 hours but so far heard nothing

Re: Landline not working

Mark39 — Wed, 19 Aug 2026 12:26:22 GMT

@LisaC6 OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide:

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Landline not working

N_chill — Wed, 19 Aug 2026 12:42:08 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Landline not working

Gomac — Mon, 05 Oct 2026 21:03:03 GMT

I've got the exact same problem as Lisa has/had.

i converted to Sky Full Fibre on the 1st October but I've been unable to use my landline BT3570 (same as Lisa's) ever since then.

When I try to dial out I do get a dialling tone but the call just cuts off without ringing.

When I dial into my landline I get the message that my landline number isn't recognised .

Would anyone know how I can resolve this problem, please?

Thabk you

Gordon

Re: Landline not working

LisaC6 — Mon, 05 Oct 2026 21:10:11 GMT

Hi there. Our landline is still not working. Was supposed to have been fixed so was advised to turn the router off for an hour then it would be working. It isn't,

Re: Landline not working

Mark39 — Tue, 06 Oct 2026 08:32:36 GMT

@Gomac try turning off both your broadband Hub and your ONT for an hour.

Re: Landline not working

Gomac — Tue, 06 Oct 2026 10:08:48 GMT

@Mark39 @LisaC6

Hi Mark (and also Lisa)

I did what you suggested Mark and turned off my broadband hub and the ONT for an hour - was actually for about 80 minutes as I had to go out.

When I got home and switched everything on, my phone (BT3570) now appears absolutely fine - both sending and receiving calls perfectly, thank you Mark.

However I had previously telephoned 150 from my mobile and spoke with an advisor, who told me that my BT3570 isn't compatible with VOIP and that I needed to get a phone that was compatible with VOIP.

i'n so glad that I checked on this forum for a correct solution before going to the expense of purchasing a phone that wasn't required.

Thabk you again everyone

ps hopefully it stays working 🙂

Re: Landline not working

LisaC6 — Tue, 06 Oct 2026 10:37:39 GMT

Hi Mark. Ours isnt full fibre. I've just tried again unplugging the router and the phone for over an hour and still not working. The voice light is green on the router.

Re: Landline not working

Mark39 — Tue, 06 Oct 2026 12:38:24 GMT

@Gomac wrote:

However I had previously telephoned 150 from my mobile and spoke with an advisor, who told me that my BT3570 isn't compatible with VOIP and that I needed to get a phone that was compatible with VOIP.

@Gomac unfortunately that has been reported here before, and it's completely incorrect. A VOIP phone absolutelywon't work with Sky's landline service.

Glad you're up and running now. Ypu should be ok, but if you have any further problem, do post again.

Re: Landline not working

Mark39 — Tue, 06 Oct 2026 12:41:53 GMT

@LisaC6 still not working after reporting a fault in August?! That's not right.

We can arrange a further private chat with Sky if you wish.

Faiolng that, I'd be raising a complaint, usong the Mail Us option here: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Landline not working

LisaC6 — Tue, 06 Oct 2026 16:47:35 GMT

Hi Mark. Yes from August. They said they had found a fault at the junction box out along the road somewhere, sent an engineer to fix that then I got a message that it was fixed and to turn off the router for an hour after which it would work. It still didn't but they had closed the case saying it had been resolved so it wasn't easy to get back in touch about it and as we don't use the phone much I left it as we had a lot going on. I've followed all the Sky steps, so the phone base is connected to the router, all the cables are in the right places, broadband is working and the router is showing all green lights. When I ring the home phone the voice light on the router flashes so it detects a call but the phone doesn't ring and there's no dial tone. I have submitted another fault report so waiting for a response. It's also awkward as the account is in my husbands name but we both have separate log ins so sometimes responses go to me but other times they go to him.

Re: Landline not working

Mark39 — Tue, 06 Oct 2026 19:05:48 GMT

Hi @LisaC6 just re-read through your posts, and there seems to be a little doubt as to whether the phone was working previously or not. As Sky seem to think it's fixed, I wonder if it would be worth checking with a standard corded phone (it sounds like your BT3750 is cordless) in case the phone has developed a fault?

Re: Landline not working

LisaC6 — Tue, 06 Oct 2026 19:53:46 GMT

Yes the phone was working with internet calls when we switched to Sky Superfast in 2025. It's not an old phone and everything on it is working. There were major broadband connection problems in our area back in the summer which took a while for engineers to fx and I'm sure it's since then that our phone hasn't worked.