topic Re: Copper Exchange switch off - Additional Costs in Talk

Copper Exchange switch off - Additional Costs

VillageYokel — Thu, 10 Sep 2026 09:29:27 GMT

Good Morning,

Posting this for a relative as I am handling her account for her at the moment (for anyone who browses other parts of the forum, this is a second relative - I am glutton for punishment)

They have received the notification that their copper phone line exchange is being closed between now and the end of the year. They have:

A Sky Plus box
An ADSL phone line package
No Broadband

Upon contacting the number on the Sky letter, the call centre operator said that the only solution is to sign up for the £20 a month Broadband package in order to keep the phone line and number. They then said that because I mentioned the mobile phone signal is patchy in the area, Sky will now refuse to install Broadband at all because of the risk to life in a power cut.

Now the patchy mobile phone signal is true. Among the family we have EE and Vodafone connections and we all struggle to get a signal, however others in the same building have Sky Broadband.

So I am trying to find a solution. £20 a month on top of the Talk package surely is not the solution for someone who does not even know what the Internet is? Like blimey, last time there was an issue with the Sky Plus box, I had to tether to my phones hotspot and it took some time to get the updates done when the signal strength dropped!

Any novel ideas? I suspect the answer will be "Upgrade a 90 year old to Sky Glass which will be so confusing it will never get used."

Re: Copper Exchange switch off - Additional Costs

Mark39 — Thu, 10 Sep 2026 10:16:05 GMT

@VillageYokel given your relative's age, I'd suggest calling the number given in the 'Get in touch' section of Sky's help guide here (regardless of any Telecare or other medical equipment):

https://www.sky.com/help/articles/telecare-and-care-alarms?irct=cn-help-health-tel-med-al

They may have other options than the more general number in the letter your relative received.

Re: Copper Exchange switch off - Additional Costs

VillageYokel — Thu, 10 Sep 2026 10:44:23 GMT

Thanks Mark,

I will give the other number a call, as talking to the employee last night I get the impression that if we do not do something before the exchange is cut then we also lose the number.

Re: Copper Exchange switch off - Additional Costs

TimmyBGood — Fri, 11 Sep 2026 07:07:43 GMT

@VillageYokel

@VillageYokel wrote:

A Sky Plus box

An ADSL phone line package

No Broadband

Perhaps you mean a direct exchange line (DEL)?

ADSL is a form of broadband.

For information: it's BT which is the designated Universal Service Obligation provider (except in Kingston upon Hull)

Sky may or may not be offering a 'line-only' solution: I believe they aren't obliged to.

Sky Glass is subscription television: there's no requirement to move off Sky+ in this context.

Re: Copper Exchange switch off - Additional Costs

VillageYokel — Fri, 11 Sep 2026 10:03:44 GMT

I was going from the memory of the conversation on the phone, so it might not have been ADSL, it might have been something else, but it was definitely the £20 a month extra because broadband would be needed.

As for Sky Glass - when another member of the family wanted to get rid of their long out of spec router, they were told the router would only be replaced if they upgraded their own Sky Plus box to Q or Glass. So they are still running on more than a decade old hardware.

Re: Copper Exchange switch off - Additional Costs

TimmyBGood — Fri, 11 Sep 2026 14:28:27 GMT

@VillageYokel wrote:

As for Sky Glass - when another member of the family wanted to get rid of their long out of spec router, they were told the router would only be replaced if they upgraded their own Sky Plus box to Q or Glass. So they are still running on more than a decade old hardware.

I'm afraid that sounds like a frankly unscrupulous sales technique by a bad agent. Sky is obliged to replace Hubs which don't meet current UK regulations for internet routers (the Q Hub and everything earlier) and Sky+ HD works just fine with a 2019 Sky Broadband Hub.

Later Hub models which use WPA3-T WiFi encryption by default would need that moving to WPA2-PSK for a Sky+ HD box to connect wirelessly.

Re: Copper Exchange switch off - Additional Costs

VillageYokel — Sat, 12 Sep 2026 10:11:00 GMT

So some progress which actually makes more sense.

Having spoken to a few different people at Sky; it was not originally mentioned that although the Sky Broadband would be an addional cost, there is no telephone charge, which almost means one cancels out the other.

So we have some ideas that we are now putting together to look at options.

Re: Copper Exchange switch off - Additional Costs

TimmyBGood — Sat, 12 Sep 2026 18:01:22 GMT

@VillageYokel wrote:

Having spoken to a few different people at Sky; it was not originally mentioned that although the Sky Broadband would be an addional cost, there is no telephone charge, which almost means one cancels out the other.

Be careful there.

It's correct that there's no charge for the Sky Talk Internet Calls service to be present on the broadband circuit, and no separate 'line rental'.

Actually using the default Sky Talk Pay As You Talk product to make outbound calls is however really, really expensive.

Re: Copper Exchange switch off - Additional Costs

DaveDrizen — Mon, 14 Sep 2026 11:37:37 GMT

@VillageYokel wrote:
Good Morning,

Posting this for a relative as I am handling her account for her at the moment (for anyone who browses other parts of the forum, this is a second relative - I am glutton for punishment)

They have received the notification that their copper phone line exchange is being closed between now and the end of the year. They have:

A Sky Plus box
An ADSL phone line package
No Broadband
Upon contacting the number on the Sky letter, the call centre operator said that the only solution is to sign up for the £20 a month Broadband package in order to keep the phone line and number. They then said that because I mentioned the mobile phone signal is patchy in the area, Sky will now refuse to install Broadband at all because of the risk to life in a power cut.

Now the patchy mobile phone signal is true. Among the family we have EE and Vodafone connections and we all struggle to get a signal, however others in the same building have Sky Broadband.

So I am trying to find a solution. £20 a month on top of the Talk package surely is not the solution for someone who does not even know what the Internet is? Like blimey, last time there was an issue with the Sky Plus box, I had to tether to my phones hotspot and it took some time to get the updates done when the signal strength dropped!

Any novel ideas? I suspect the answer will be "Upgrade a 90 year old to Sky Glass which will be so confusing it will never get used."

If your relative changes there land line to BT, , though there system is o also via a broadband hub, you don't have to have a broadband subscription to have just a land line with them. If you want just a land line you they will still supply broadband hub to connect the land line phone to but there no broadband package, you just pay landline rental and calls.

You have to phone bt to get this as it not available to order on line.

Re: Copper Exchange switch off - Additional Costs

VillageYokel — Mon, 14 Sep 2026 11:48:45 GMT

Actually using the default Sky Talk Pay As You Talk product to make outbound calls is however really, really expensive.

From the conversation I had, the inferance was the current "Talk Anytime" product would be included, so thank you for reminding me to make sure.

Re: Copper Exchange switch off - Additional Costs

VillageYokel — Mon, 14 Sep 2026 11:52:12 GMT

@DaveDrizen wrote:
If your relative changes there land line to BT, , though there system is o also via a broadband hub, you don't have to have a broadband subscription to have just a land line with them. If you want just a land line you they will still supply broadband hub to connect the land line phone to but there no broadband package, you just pay landline rental and calls.
You have to phone bt to get this as it not available to order on line.

Thanks Dave.

That might be an option if Sky do not come through with anything useful. I have had a chat any it looks like I will be heading down to do a three way conversation with Sky and with my relative in the room at the same time. We are formulating a plan, but with someone having been on the same untied contract since the Sky Plus Box days, I am hoping for a good deal!

(I will now go touch wood and a blarney stone and many other good luck charms)

Re: Copper Exchange switch off - Additional Costs

DaveDrizen — Mon, 14 Sep 2026 11:59:24 GMT

@VillageYokel wrote:
So some progress which actually makes more sense.

Having spoken to a few different people at Sky; it was not originally mentioned that although the Sky Broadband would be an addional cost, there is no telephone charge, which almost means one cancels out the other.

So we have some ideas that we are now putting together to look at options.

If you go with that option also suggest that you relative upgrades there Sky box to Sky Q as Sky + box are no longer supported by Sky for maintenance ect and it the very old Sky+ box not the Sky HD+ box they they probably missing quite a few channel no that are no longer in SD format that the Sky + box is only capable of , this includes the free terrestrial changes like BBC & ITV .

Also they are probably on a very old sky tv package and probably paying full price of all items in there tv subscription. Changing to Sky which works Simlar to Sky + and with update Sky package may be a cheaper option.

Re: Copper Exchange switch off - Additional Costs

VillageYokel — Tue, 15 Sep 2026 00:31:52 GMT

@DaveDrizen wrote:
If you go with that option also suggest that you relative upgrades there Sky box to Sky Q as Sky + box are no longer supported by Sky for maintenance ect and it the very old Sky+ box not the Sky HD+ box they they probably missing quite a few channel no that are no longer in SD format that the Sky + box is only capable of , this includes the free terrestrial changes like BBC & ITV .
Also they are probably on a very old sky tv package and probably paying full price of all items in there tv subscription. Changing to Sky which works Simlar to Sky + and with update Sky package may be a cheaper option.

We have already broached that and Sky Q has been vehemently resisted.
We know the risk - although according to Sky the box in place can still take HD channels - so I suspect it is a Sky HD+.