https://helpforum.sky.com/t5/Talk/Landline/m-p/5365950#M101113 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240500">@gilly8</a>&nbsp;</P> <P>Did you ask to retain the number?<BR /><BR /></P> <P><SPAN>If you did give Sky a call (free on 150). Explain that you requested to keep your number. It may not have been possible for technical reasons, and I understand if you move from Now to Sky they can't transfer the number.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Otherwise Sky may be able to cancel your service and basically start again, this time porting your number with it. Note that your </SPAN><SPAN>previous provider will only keep your old number accessible for up to 31 days. &nbsp;Any such action will result in you being without broadband and any landline until it's re-activated.&nbsp;</SPAN></P> Tue, 08 Sep 2026 14:46:52 GMT Daniel0210 2026-09-08T14:46:52Z https://helpforum.sky.com/t5/Talk/Landline/m-p/5365940#M101112 <P>I have changed from sky q to skystream and changed broadband supplier to sky.&nbsp; I have been unable to receive any landline calls since but now find that the landline number has changed. Why is this and why was it not explained to me. ?</P> Tue, 08 Sep 2026 14:35:26 GMT https://helpforum.sky.com/t5/Talk/Landline/m-p/5365940#M101112 gilly8 2026-09-08T14:35:26Z https://helpforum.sky.com/t5/Talk/Landline/m-p/5365950#M101113 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240500">@gilly8</a>&nbsp;</P> <P>Did you ask to retain the number?<BR /><BR /></P> <P><SPAN>If you did give Sky a call (free on 150). Explain that you requested to keep your number. It may not have been possible for technical reasons, and I understand if you move from Now to Sky they can't transfer the number.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Otherwise Sky may be able to cancel your service and basically start again, this time porting your number with it. Note that your </SPAN><SPAN>previous provider will only keep your old number accessible for up to 31 days. &nbsp;Any such action will result in you being without broadband and any landline until it's re-activated.&nbsp;</SPAN></P> Tue, 08 Sep 2026 14:46:52 GMT https://helpforum.sky.com/t5/Talk/Landline/m-p/5365950#M101113 Daniel0210 2026-09-08T14:46:52Z