topic Re: Copper Phone line being turned off in Talk

Copper Phone line being turned off

RobertD7 — Thu, 03 Sep 2026 13:36:51 GMT

Hi All

Received a letter stating our copper phone line is being turned off this month.

Do Sky offer a dedicated voice line without broadband now? and if so what would be the correct "terminology" to ask when calling up?

Thanks in advance

Re: Copper Phone line being turned off

Mark39 — Thu, 03 Sep 2026 14:15:23 GMT

Welcome to the Community @RobertD7. You may already be aware that we're mainly customers here and it's unlikely that Sky will respond to your post.

I'm not aware that Sky are offering a telephone only service in support of the copper line switch off. They haven't offered a landline only service for many years now - it's always bundled with broadband.

Sky's help guide here explains the switch-off: https://www.sky.com/help/articles/upcoming-changes-to-your-sky-broadband-and-talk-service

Does the letter you've received not give you an indication of your options?

Re: Copper Phone line being turned off

RobertD7 — Thu, 03 Sep 2026 14:31:19 GMT

Thanks for replying.

It doesnt give any options whatsoever, it just asks to call the number on the letter unfortunately, i guess i call up and see what's on offer but it would have been good to have some advance knowledge of the options as you say!

Re: Copper Phone line being turned off

Mark39 — Thu, 03 Sep 2026 14:42:45 GMT

@RobertD7 yes, I agree. I'd decline to make a decision until you've had time to consider the options explained to you. If we can help, let us know.