https://helpforum.sky.com/t5/Talk/Unable-to-receive-calls/m-p/5360560#M101002 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3023925">@sortland1965</a>&nbsp;unfortunately there's really nothing we can do to help. Have you raised a complaint in writing (not verbally) with Sky? If not use the Web form option here:&nbsp;<A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> <P>&nbsp;</P> <P>I doubt this is a fault that can be fixed by a visiting Openreach engineer. More likely it's a configuration problem of some sort which needs to be addressed by Sky and Openreach behind the scenes.</P> Tue, 01 Sep 2026 16:59:36 GMT Mark39 2026-09-01T16:59:36Z https://helpforum.sky.com/t5/Talk/Unable-to-receive-calls/m-p/5360511#M100997 <P>A few months ago I received a letter from Sky informing me that I would be changing from Copper to Fibre wire services and that I had to do nothing, it would all happen automatically.&nbsp; Well that was the start of a problem that has been ongoing now for months.&nbsp; No one at Sky is able to help.&nbsp; Even engineers who came to the house today could help.&nbsp; I wondered if anyone else has had the same problem and if they managed to fix it.&nbsp; Basically, I am unable to receive calls from anyone on my home phone.&nbsp; I can make calls, but cannot receive calls.&nbsp; When I try to make calls out, I hear a dial tone and can easily dial out.&nbsp; However, if someone tries to call me, there is nothing.&nbsp; The call instantly drops like the number doesn't even exist.&nbsp; I have tried everything.&nbsp; I have been speaking to Sky for months.&nbsp; To no avail.&nbsp; Last week they eventually arranged for engineers to attend my home.&nbsp; They tested the line and found no faults.&nbsp; In short, I am exasperated.&nbsp; Is anyone able to help?</P> Tue, 01 Sep 2026 16:12:29 GMT https://helpforum.sky.com/t5/Talk/Unable-to-receive-calls/m-p/5360511#M100997 sortland1965 2026-09-01T16:12:29Z https://helpforum.sky.com/t5/Talk/Unable-to-receive-calls/m-p/5360560#M101002 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3023925">@sortland1965</a>&nbsp;unfortunately there's really nothing we can do to help. Have you raised a complaint in writing (not verbally) with Sky? If not use the Web form option here:&nbsp;<A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> <P>&nbsp;</P> <P>I doubt this is a fault that can be fixed by a visiting Openreach engineer. More likely it's a configuration problem of some sort which needs to be addressed by Sky and Openreach behind the scenes.</P> Tue, 01 Sep 2026 16:59:36 GMT https://helpforum.sky.com/t5/Talk/Unable-to-receive-calls/m-p/5360560#M101002 Mark39 2026-09-01T16:59:36Z