topic Re: My land line has not in Talk

My land line has not

MarieFewtrell — Tue, 01 Sep 2026 16:42:29 GMT

I have been in touch with you tee we ice and I am still waiting for answers to my questions

Re: My land line has not

MarieFewtrell — Tue, 01 Sep 2026 16:46:38 GMT

I have contacted you and was told I was be contacted by the engineers

my landline has not worked for over a week

this is not acceptable

Re: My land line has not

Daniel0210 — Tue, 01 Sep 2026 16:46:52 GMT

@MarieFewtrell
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

What questions?

Re: My land line has not

Daniel0210 — Tue, 01 Sep 2026 16:48:02 GMT

@MarieFewtrell

Our posts crossed.

Sky usually quote 2 WORKING DAYS as a potential fix time because that’s the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.

Some repairs take longer, for example when a pole or cabinet has been damaged or the road needs to be dug up (once the required permission from the local council has been granted).

▪️

This link explains the OFCOM agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband fault.
▫️There is no automatic compensation for shorter outages.
▫️Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.