topic Re: Talk Shield Problem in Talk

Talk Shield Problem

KrazyMonkey — Sun, 30 Aug 2026 11:42:10 GMT

Hi, i'm unsure if this is the right forum for this, sorry if it's now.

The problem is i sign into Talk Shield but the page that gives you the option to switch it on or off doesn't appear. just a loading circle then nothing. i've cleared recent history and cookies but it still won't show.

It's been 3 or 4 days now

Thanks

Sky Talk Shield grey screen

leics — Fri, 28 Aug 2026 06:57:35 GMT

Anyone else getting a grey screen when logging into sky talk shield on laptop. It has worked fine in the six months since i activated it, but has a grey screen since yesterday.

it has never worked on my mobile app

Re: Sky Talk Shield grey screen

Mark39 — Fri, 28 Aug 2026 08:22:02 GMT

@leics try closing all. Sky websites, then clearing your browser cache (cookies erc). Or try a different browser. Then see if it loads normally.

Re: Sky Talk Shield grey screen

leics — Fri, 28 Aug 2026 09:09:38 GMT

tried closing all. Sky websites, then clearing your browser cache (cookies erc), using different browser. still getting grey screen..

Re: Sky Talk Shield grey screen

Mark39 — Fri, 28 Aug 2026 09:26:06 GMT

@leics best report it to Sky then, I think. There haven't been any other posts mentioning it. You can call them on 150 (landline or Sky mobile)

Cannot access talk sheild

RRich2427 — Sat, 29 Aug 2026 12:59:03 GMT

When I login in to talk sheild my screen goes bank and I cannot access my star list to add numbers

Re: Talk Shield Problem

Mark39 — Sun, 30 Aug 2026 12:42:36 GMT

@KrazyMonkey, @RRich2427, @leics

Several users now reporting problems with viewing the Sky Talk Shield. I'll ask Sky tomorrow if they're aware.

Re: Talk Shield Problem

KrazyMonkey — Mon, 31 Aug 2026 18:51:37 GMT

Any news?

Re: Talk Shield Problem

Mark39 — Mon, 31 Aug 2026 19:00:08 GMT

Apologies all - I'll be honest, it slipped my mind. I've raised it now in closed forum.

Re: Talk Shield Problem

KevNewMedia — Tue, 01 Sep 2026 06:29:04 GMT

Hi everyone

Thank you for coming to the Community and reporting the problem, and thank you @Mark39 for tagging us.

I've escalated the problem to our support teams and will update everyone when we hear back.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Talk Shield Problem

KrazyMonkey — Wed, 02 Sep 2026 11:34:54 GMT

any news or should i phone sky?