topic Re: Fault in phone line in Talk

Fault in phone line

Kabir5 — Thu, 20 Aug 2026 15:33:28 GMT

Internet looks good.

but unable to make or receive any call. Can you please explain.

Re: Fault in phone line

Mark39 — Thu, 20 Aug 2026 15:46:21 GMT

@Kabir5 welcome to this customer Community. Just so ypu know, we're mainly customers here. It's unlikely that Sky will respond to your post

Are you new to Sky landline/broadband? Is your phone plugged into your broadband Hub? Do you have a black Hub, or white?

Re: Fault in phone line

Kabir5 — Fri, 21 Aug 2026 19:01:03 GMT

Hi Mark

Thanks for your response.

I'm new to sky broadband. I have checked and phone plugged into broadband hub..

Any numbers, I can talk to them direct.

Appreciate your time.

Re: Fault in phone line

Mark39 — Sat, 22 Aug 2026 12:44:17 GMT

@Kabir5 It normally takes a day or two for activation of the phone service to complete. If it's still the same today try restarting your Hub (and the ONT if you have full fibre broadband) by switching off at the plug for 10 minutes. If you have a white Hub, switch both the Hub and ONT off for an hour. Let us know if that prompts the service to start working.