topic Re: Landline not working in Talk

Landline not working

LisaC6 — Sat, 15 Aug 2026 11:00:27 GMT

Is a BT3570 Single cordless phone compatible with Sky talk wifi calling? We have no ringtone and can faintly hear when trying to dial a number but it doesn't connect and isn't ringing for incoming calls.

Re: Landline not working

Mark39 — Sat, 15 Aug 2026 12:11:43 GMT

@LisaC6 wifi calling is a term associated with mobile phones. I'm guessing you mean Sky internet calls. Can you tell us the background to this? Are you new to Sky landline/broadband? If so when was your service activated? Is your phone's base station plugged into the socket at the back of your Sky broadband Hub?

Re: Landline not working

LisaC6 — Sat, 15 Aug 2026 13:47:52 GMT

Yes internet calls. The base is plugged in to the router and I'm sure it was working previously, we don't use it much at all. Have followed all the online guides for checking it but still no dial tone. When I ring it from my mobile the green phone light on the router flashes but the phone doesn't ring.

Re: Landline not working

LisaC6 — Sat, 15 Aug 2026 13:49:47 GMT

Not a new connection as been on their broadband for many months.

Re: Landline not working

Mark39 — Sat, 15 Aug 2026 14:23:11 GMT

@LisaC6 if you haven't already done so, try turning off your broadband Hub at the plug for 30 minutes.

Re: Landline not working

LisaC6 — Mon, 17 Aug 2026 11:11:06 GMT

I've tried that now and still not working.

Re: Landline not working

Mark39 — Mon, 17 Aug 2026 12:48:02 GMT

@LisaC6 probably best to report it to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Landline not working

LisaC6 — Wed, 19 Aug 2026 11:19:49 GMT

Yes please. I have submitted info and photos of the router twice to the help centre and was supposed to hear back within 72 hours but so far heard nothing

Re: Landline not working

Mark39 — Wed, 19 Aug 2026 12:26:22 GMT

@LisaC6 OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide:

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Landline not working

N_chill — Wed, 19 Aug 2026 12:42:08 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.