topic Re: No Sky talk service for three weeks in Talk

No Sky talk service for three weeks

WilliamComaish — Tue, 11 Aug 2026 19:12:07 GMT

Hi All

Hope you can help. I have an issue with several services but customer service is giving us the run around.

Mid July we took a sky sporte trial and this is showing in MySky as 'already yours' but it never worked on the TV. I called to question this and was told that I need to upgrade my broadband router.

They replaced my black sky router with a white 'pro model' but the TV service did not work. After replacing the router my phone has constantly been showing as engaged and we are unable to make or receive calls. I have been on the phone to sky several times now and they have had me reboot the ONT, reset the router, double check the connections etc and I've been told two or three times this is a fault with open reach.

I've been told contradictory things like an engineer will resolve remotely and someone needs to visit me but it has never been arranged. I've made a complaint to sky and they have rung me a couple of times but we are now three weeks with no service.

Has anyone got any ideas of things we can try to get out landline back up and running?

William.

Re: No Sky talk service for three weeks

mikealanr — Tue, 11 Aug 2026 19:14:24 GMT

Hi @WilliamComaish

You have tried most of the troubleshooting steps we would recommend on the community. I have therefore escalated your post to sky. Look out for a blue chat bubble as outlined here:

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147

MikeAlanR

Re: No Sky talk service for three weeks

LJB-C — Tue, 11 Aug 2026 19:24:34 GMT

Good evening, thanks for escalating this @mikealanr. We’ve sent @WilliamComaish an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. 🙂