https://helpforum.sky.com/t5/Talk/Sky-phone/m-p/5331772#M100367 <P>just had sky installed today 30/07 from Virgin, I asked to keep my old number. I just logged into My sky and the product info says I have a different number, does it normally take a while for the old number to port across ? thanks in advance.</P> Thu, 30 Jul 2026 17:11:43 GMT Paul6610 2026-07-30T17:11:43Z https://helpforum.sky.com/t5/Talk/Sky-phone/m-p/5331772#M100367 <P>just had sky installed today 30/07 from Virgin, I asked to keep my old number. I just logged into My sky and the product info says I have a different number, does it normally take a while for the old number to port across ? thanks in advance.</P> Thu, 30 Jul 2026 17:11:43 GMT https://helpforum.sky.com/t5/Talk/Sky-phone/m-p/5331772#M100367 Paul6610 2026-07-30T17:11:43Z https://helpforum.sky.com/t5/Talk/Sky-phone/m-p/5331797#M100368 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4742746">@Paul6610</a>&nbsp;in their online help, Sky say:</P> <P>&nbsp;</P> <P>"<SPAN>If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. Or sign in to&nbsp;</SPAN><A class="link__Element-sc-f1ji6g-0 ctdBXi" href="https://www.sky.com/myaccount/bb-and-talk" data-tracking-description="link" data-test-id="base-link" target="_blank">My Account</A><SPAN>&nbsp;to see it."</SPAN></P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky" target="_blank">https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky</A></SPAN></P> <P>&nbsp;</P> <P><SPAN>While there is commonly a delay in activating the landline service, I haven't seen reports here of the number changing once one has been assigned, as in your case.</SPAN></P> <P>&nbsp;</P> <P><SPAN>I'd give Sky a call.</SPAN></P> <P><SPAN>.</SPAN></P> Thu, 30 Jul 2026 17:57:05 GMT https://helpforum.sky.com/t5/Talk/Sky-phone/m-p/5331797#M100368 Mark39 2026-07-30T17:57:05Z