https://helpforum.sky.com/t5/Talk/Weird-one/m-p/5319825#M100252 <P>My parents have just upgraded their broadband to include sky talk. They have installed everything and it all works, they can make calls however they are only able to receive calls from landlines and not mobile numbers. I have contacted customer support who are unable to help because the system is showing as working. Anyone else had this issue and are there any steps I can take to resolve this. Thanks</P> Wed, 15 Jul 2026 11:00:34 GMT Richard708 2026-07-15T11:00:34Z https://helpforum.sky.com/t5/Talk/Weird-one/m-p/5319825#M100252 <P>My parents have just upgraded their broadband to include sky talk. They have installed everything and it all works, they can make calls however they are only able to receive calls from landlines and not mobile numbers. I have contacted customer support who are unable to help because the system is showing as working. Anyone else had this issue and are there any steps I can take to resolve this. Thanks</P> Wed, 15 Jul 2026 11:00:34 GMT https://helpforum.sky.com/t5/Talk/Weird-one/m-p/5319825#M100252 Richard708 2026-07-15T11:00:34Z https://helpforum.sky.com/t5/Talk/Weird-one/m-p/5320465#M100257 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4731274">@Richard708</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;</P> <P>&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Thu, 16 Jul 2026 08:33:42 GMT https://helpforum.sky.com/t5/Talk/Weird-one/m-p/5320465#M100257 -Heather- 2026-07-16T08:33:42Z