topic landline fails after Fibre installation in Talk

landline fails after Fibre installation

mbkih — Mon, 13 Jul 2026 15:16:15 GMT

after installation whic included new external line The internet etc works OK BUT my landline cannot accept incoming calls. i need help as a hear patient A mobile is no use if it is acharging in the middle of the night..

Sort landline please asap

Re: landline fails after Fibre installation

Mark39 — Mon, 13 Jul 2026 15:40:49 GMT

@mbkih welcome to this customer Community. It's unlikely that Sky will respond directly to your post here.

When was your Sky broadband service activated?
Are you able to make calls?
Dial 17070 and the recorded message will give you the number assigned to your line. Is the number what you're expecting?

Re: landline fails after Fibre installation

Tommy2 — Mon, 13 Jul 2026 16:21:09 GMT

You mentioned having a new line isntalled so im guessing youve just had full fibre (FTTP) isnatlled ? if so your landline phone needs to be connecetd to the back of your sky hub which contains a phone port that emulates the previosu phone socktes you would have had. Also when was it activacted ? as they do advise it can take 24 hours if youve swicthed from another provider as the number has to be ported.