https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310447#M100107 <P>Yes I am new to sky talk</P> Fri, 03 Jul 2026 13:21:35 GMT Nigel441 2026-07-03T13:21:35Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5309470#M100094 There is no dialling sound when I call or someone calls me and the call doesn't go through Thu, 02 Jul 2026 10:02:08 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5309470#M100094 Sue_666 2026-07-02T10:02:08Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5309485#M100095 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4720840">@Sue_666</a>&nbsp;</P><P><SPAN>If you are a new Sky Broadband &amp; Talk customer it is quite normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation.</SPAN></P><P>&nbsp;</P><P><SPAN>If you aren't a new customer and you haven't done it yet, try the below line test. Disregard it saying it will test your broadband</SPAN></P><P><A href="https://www.sky.com/help/articles/fix-phone-problems-start" target="_blank">https://www.sky.com/help/articles/fix-phone-problems-start</A>&nbsp;</P> Thu, 02 Jul 2026 10:17:56 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5309485#M100095 Daniel0210 2026-07-02T10:17:56Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310443#M100104 <P>I haven't had any incoming calls since last Wednesday&nbsp;</P><P>&nbsp;</P> Fri, 03 Jul 2026 13:10:04 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310443#M100104 Nigel441 2026-07-03T13:10:04Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310445#M100105 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;</P> <P>Can you call out? Have you done the line test mentioned above?&nbsp;</P> Fri, 03 Jul 2026 13:14:31 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310445#M100105 Daniel0210 2026-07-03T13:14:31Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310446#M100106 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;are you new to Sky landline/broadband? Or your landline/broadband service upgraded?</P> Fri, 03 Jul 2026 13:20:23 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310446#M100106 Mark39 2026-07-03T13:20:23Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310447#M100107 <P>Yes I am new to sky talk</P> Fri, 03 Jul 2026 13:21:35 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310447#M100107 Nigel441 2026-07-03T13:21:35Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310449#M100108 <P>I can call out but not incoming calls&nbsp;</P> Fri, 03 Jul 2026 13:23:14 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310449#M100108 Nigel441 2026-07-03T13:23:14Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310451#M100109 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;check that your number hasn't changed - dial 17070 and the recorded message will give you the number for your line.</P> Fri, 03 Jul 2026 13:24:40 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310451#M100109 Mark39 2026-07-03T13:24:40Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310454#M100110 <P>I said to them that I need the same number as before and thay said thay was going 2 do that .l have just came from BT 2 go on sky</P> Fri, 03 Jul 2026 13:28:33 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310454#M100110 Nigel441 2026-07-03T13:28:33Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310457#M100111 <P>It's the right number</P> Fri, 03 Jul 2026 13:32:58 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310457#M100111 Nigel441 2026-07-03T13:32:58Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310458#M100112 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;</P> <P>So is the number different?&nbsp;<BR /><BR /></P> <P>(edit - our posts crossed)</P> Fri, 03 Jul 2026 13:33:49 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310458#M100112 Daniel0210 2026-07-03T13:33:49Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310459#M100113 <P>It's the same number I wanted to transfer from BT to sky</P> Fri, 03 Jul 2026 13:34:23 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310459#M100113 Nigel441 2026-07-03T13:34:23Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310461#M100114 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;</P> <P>If by 'last Wednesday' you mean 9 days ago give Sky a call to report it. Dial 150 free from your landline.&nbsp;</P> Fri, 03 Jul 2026 13:35:36 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310461#M100114 Daniel0210 2026-07-03T13:35:36Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310463#M100115 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;that rules out one possibility then. Do you have a white Max Hub, or a black one with 4 lights on the front panel?</P> Fri, 03 Jul 2026 13:36:02 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310463#M100115 Mark39 2026-07-03T13:36:02Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310464#M100116 <P>I have done but I am still waiting&nbsp;</P> Fri, 03 Jul 2026 13:37:07 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310464#M100116 Nigel441 2026-07-03T13:37:07Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310465#M100117 <P>Black one</P> Fri, 03 Jul 2026 13:37:38 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310465#M100117 Nigel441 2026-07-03T13:37:38Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310466#M100118 <P>With 4 lights on</P> Fri, 03 Jul 2026 13:38:28 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310466#M100118 Nigel441 2026-07-03T13:38:28Z https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310480#M100119 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4713379">@Nigel441</a>&nbsp;try restarting your Hub by switching off at the plug for 10 minutes If you have full fibre broadband, switch off the ONT at the same time.</P> <P>&nbsp;</P> <P>It's not unusual for the landline service to take a couple of days to fully activate, so if your service went live 2 days ago, I'd give it another day. If it's still the same or if you went live Wednesday 9 days ago, it's best reported to Sky.&nbsp;We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish. Just let us know tomorrow.</P> Fri, 03 Jul 2026 13:59:00 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-and-receive-calls/m-p/5310480#M100119 Mark39 2026-07-03T13:59:00Z