topic Re: Landline not working in Talk

Landline not working

Steadys1 — Mon, 22 Jun 2026 12:19:20 GMT

We have changed our broadband provider back to Sky and unfortunately our landline is not connected, ie no dial tone and number not recognised. Can you please help?

Re: Landline not working

caesarome — Mon, 22 Jun 2026 12:20:38 GMT

@Steadys1

Id the phone connection plugged in the back of your broadband hub ?

Re: Landline not working

Steadys1 — Thu, 25 Jun 2026 02:54:40 GMT

Yes it is plugged into my router. Thanks

Re: Landline not working

GD1 — Thu, 25 Jun 2026 07:58:24 GMT

@Steadys1 As it's been more than 24 hours since your service went live I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Landline not working

Brill+Gill — Thu, 25 Jun 2026 08:00:38 GMT

Thanks for escalating this @GD1. We’ve sent @Steadys1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.