https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Customer-Service/m-p/4480864#M963 <P>Why will Sky not send an engineer until a new upgrade package is agreed, surely this is illegal. Just wanted a fault repaired.</P> Wed, 15 Nov 2023 19:40:34 GMT HH1212 2023-11-15T19:40:34Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Customer-Service/m-p/4480864#M963 <P>Why will Sky not send an engineer until a new upgrade package is agreed, surely this is illegal. Just wanted a fault repaired.</P> Wed, 15 Nov 2023 19:40:34 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Customer-Service/m-p/4480864#M963 HH1212 2023-11-15T19:40:34Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Customer-Service/m-p/4480875#M964 <P>If you have a Sky+ box then they no longer support them so you would need to either engage a company local to you or upgrade to Sky Q.</P> Wed, 15 Nov 2023 19:45:28 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Customer-Service/m-p/4480875#M964 caesarome 2023-11-15T19:45:28Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Customer-Service/m-p/4481444#M971 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3900520">@HH1212</a>&nbsp;wrote:<BR /> <P>surely this is illegal. Just wanted a fault repaired.</P> <HR /></BLOCKQUOTE> <P>The youngest Sky+ box was manufactured in 2015 and Sky hasn't offered new Sky+ subscriptions for quite a few years.&nbsp; A company can choose to cease onsite support for legacy hardware and installations.</P> Thu, 16 Nov 2023 15:43:44 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Customer-Service/m-p/4481444#M971 TimmyBGood 2023-11-16T15:43:44Z