topic Re: Indoor camera not working and won’t reset in Sky Protect & Smart Home

Sky Protect Indoor Cam Reset

K19rks — Thu, 02 Nov 2023 21:20:06 GMT

Hi folks,

really need some help as I'm genuinely losing the will with the sky tech products, I've already given up with the doorbell and now I'm having issues with the cam. It was working fine, on Saturday though the red lights disappeared and it wouldn't connect, the app kept saying reboot but it wouldn't reboot, I tried turning it off at the plug for an hour and restarting and nothing. So I removed it from my sky protect app and tried to re add it (this is something I have done with my Ring products big they play up), this however seems to have been a monumental mistake as now the cam won't do anything at all, I don't have it on my app and I can't add it back, it's so incredibly frustrating!

To add it back I need to plug it in and the yellow light on the back be flashing, but it's not, it's solid yellow, the setup button the bottom does absolutely nothing (and I've held it down so long it left an imprint on my finger!)

so how do I fully reset (not restart) my cam please?

Indoor camera not connecting

Nic1969 — Wed, 13 Sep 2023 15:23:43 GMT

My indoor sky protect camera was connected and is now not. I tried removing it and re booting so I could connect it, but it will not connect saying that it cannot find the network name. That is if it will read the QR code. I have found all the sky products of very poor quality and unreliable. I can see o the discussions that I am not alone with this.

Re: Indoor camera not connecting

lettice — Wed, 13 Sep 2023 18:16:24 GMT

If you have not already, within the Sky Protect app, there is a good help detail for troubleshooting Indoor camera problems.

Re: Indoor camera not connecting

Nic1969 — Wed, 13 Sep 2023 18:29:57 GMT

@lettice wrote:
If you have not already, within the Sky Protect app, there is a good help detail for troubleshooting Indoor camera problems.

Tried all that and it still not connecting.

Sky protect indoor camera won’t connect to WiFi

dav11 — Wed, 20 Sep 2023 15:19:31 GMT

Cannot get indoor camera to connect to WiFi. Get message " cannot find specified network name"

have checked name & password several times? Still will not connect?

Have sky broadband and hub.
Sky protect doorbell connected and works fine.

Re: Sky protect indoor camera won’t connect to WiFi

dav11 — Fri, 22 Sep 2023 07:55:39 GMT

I see people recommending to Speak to Sky on the live chat which is available via the Sky Protect app?
where is the live chat on the app?

Re: Sky protect indoor camera won’t connect to WiFi

lettice — Fri, 22 Sep 2023 09:49:54 GMT

@dav11 wrote:
I see people recommending to Speak to Sky on the live chat which is available via the Sky Protect app?
where is the live chat on the app?

From the Sky protect app home screen, click the ? top right

Scroll down to the bottom and click the blue support button

There are a number of support contacts and options there.

Have you tried removing your indoor camera from the device list and setting up from scratch again?

Re: Sky protect indoor camera won’t connect to WiFi

dav11 — Fri, 22 Sep 2023 10:12:33 GMT

Have you tried removing your indoor camera from the device list and setting up from scratch again?

what I am trying to do now, but keep getting message cannot find network name ? So can't get it to connect to WiFi.

name and password are correct and tested on another device.

Re: Sky protect indoor camera won’t connect to WiFi

lettice — Fri, 22 Sep 2023 11:36:44 GMT

@dav11 wrote:
Have you tried removing your indoor camera from the device list and setting up from scratch again?

what I am trying to do now, but keep getting message cannot find network name ? So can't get it to connect to WiFi.
name and password are correct and tested on another device.

Yes, removed both the Chine and indoor camera on separate occasions as a test.

Both connected fine, before and after that test.

Would suggest doing the remove., then rebooting your Sky broadband hub and try reconnecting the indoor camera.

When connecting your indoor camera, try it about 5-8 feet from your hub at first, then if it connects move it to its final location.

Re: Sky protect indoor camera won’t connect to WiFi

dav11 — Sat, 23 Sep 2023 10:46:46 GMT

Reset hub & all green lights.
Moved indoor camera to same room. Still will not connect.

Same message "can't find named network " network name copued and pasted and works on other devices.

This is extremely frustrating. While not an IT professional I am consider myself reasonably tech savvy.

It seems lots on here also have had similar difficulties with no clear fix or resolution.

Is this equipment an inferior quality product?

Also the advertised live chat option for support on the app is not easy to find? Does it exist??

I can see email address to contact and help guides that are not helpful with this issue.

Sky protect indoor camera wont reset

seoirsetwonine — Fri, 06 Oct 2023 10:53:09 GMT

The sky protect indoor camera went offline and stayed offline.

When I try to reset it, no matter how long I hold in the reset button, the light stays solid yellow and doesnt start to flash.

IF it doesnt reset all the other sensors are useless.

It worked on forst installation.

Any ideas ?

Re: Sky protect indoor camera wont reset

lettice — Fri, 06 Oct 2023 19:09:57 GMT

Try the restart button in the app.

From indoor camera, select the gear icon top right and scroll down the page to select the restart button.

The camera will go offline and will reconnect, wait until 5he blue light appears.

Then remove the sensor for at least a minute and replace it and wait for it to also to turn blue.

If that fails, within the app under devices, remove the indoor camera and r3do the setup from scratch as directed under devices.

Re: Sky protect indoor camera wont reset

seoirsetwonine — Fri, 06 Oct 2023 20:09:11 GMT

well thats useless.

Re: Sky protect indoor camera wont reset

seoirsetwonine — Fri, 06 Oct 2023 20:40:14 GMT

I was told to hold the reset button for 25-30 seconds. Till it clicks.

The camera now stays on yelloe (solid) and clicks to itself every minute or so.

Is the camera broken ?

Re: Sky protect indoor camera wont reset

Laing1 — Sat, 14 Oct 2023 13:51:43 GMT

@seoirsetwonine wrote:

I was told to hold the reset button for 25-30 seconds. Till it clicks.

The camera now stays on yelloe (solid) and clicks to itself every minute or so.

Is the camera broken ?

@seoirsetwonine have you tried removing the camera from the app as per @lettice advice then adding it back in

Re: Sky protect indoor camera wont reset

seoirsetwonine — Sat, 14 Oct 2023 14:02:16 GMT

Of course.

Nothing worked

The camera was replaced (thanks Sky)

and everything worked first time.

Sometimes it IS the hardware.

Indoor camera not working and won’t reset

atop — Tue, 17 Oct 2023 16:45:45 GMT

Indoor camera has suddenly stopped working. This seems to be affecting the door sensors too as they no longer detect anything.
I have tried reset via app and hard reset. Nothing is working. App won't let me remove camera as it says error connecting.
Please help.

Re: Indoor camera not working and won’t reset

atop — Tue, 17 Oct 2023 16:49:52 GMT

Also the device updates section in camera setting has a spining icon. Looks like it could be stuck in firmware update??

Re: Indoor camera not working and won’t reset

lettice — Wed, 18 Oct 2023 07:52:21 GMT

See you have tried a reboot of the indoor camera from within the app.

Remove the sensor from the indoor camera, then remove the power of the indoor camera and leave off power for ten minutes or more.
Power back the indoor camera and once its powered up, add the sensor back and wait till the sesnor shows a blue light before checking all is ok on the app.

You may want to wake up your sensors again, by picking up the leak sensors and touching on the magnets until they beep and glow red, opening and closing the door sensors.. The hallway sensor should reactivate once you walk by it.

Indoor Camera

Customer711 — Mon, 30 Oct 2023 14:14:21 GMT

Had SP about a week and had little problems. However today my indoor (living room) camera isn't online, it's showing on a pic from 2 days ago. Also it keeps flashing blue and making a sort of clicking sound..

Any ideas or help please