topic Re: Doorbell not showing live feed in Sky Protect & Smart Home

Doorbell not showing live feed

Awood89 — Mon, 16 Oct 2023 19:22:18 GMT

I've had the doorbell set up for almost 2 weeks now and it's worked fine but in the past 2 days the live feed has stopped working on my phone. I can still see the clips it's recorded and the live feed still works on my wife's phone. I have done everything to get it to work again but nothing. The indoor camera works fine.

Here's a list of everything I've done. If you feel there's anything else I can try feel free to let me know.

Turn doorbell off and on again

Turn phone off and on again

Clear apps data and cache

Uninstall and reinstall the app

Remove the doorbell in the app and add it back again

Reboot the chime

I'm honestly out of ideas. I suppose I could remove the chime and add it back again but that means I'd have to reconnect everything else back again but they all work fine, also like I've already said it works fine on my wife's phone.

Re: Doorbell not showing live feed

Jamesfoster11 — Fri, 03 Nov 2023 07:40:02 GMT

I've got exactly the same issue, tried all you have, but it's not even working on my wife's app either!

Re: Doorbell not showing live feed

lettice — Fri, 03 Nov 2023 08:05:14 GMT

@Awood89 @Jamesfoster11

Would suggest you both email the Sky Protect team with this problem, along with the make and model of your phone and it's OS level.

The email address is in the support section of the Sky Support app.

Just for clarity on here, what are your phone makes/models/OS ?

Re: Doorbell not showing live feed

Jamesfoster11 — Fri, 03 Nov 2023 08:12:48 GMT

Hi,

I've got an iPhone 12

Re: Doorbell not showing live feed

Awood89 — Fri, 03 Nov 2023 08:39:26 GMT

I've already gone through all of this with email support. As it turns out Pixel 6 just don't have the ability to see live video feed on the doorbell. I've have provided sky with the model number, firmware and app software versions and they said they would look I to it.

I don't think I'm going to hear from them again. Hopefully it will be fixed in the next app update.

Re: Doorbell not showing live feed

lettice — Fri, 03 Nov 2023 09:31:50 GMT

That is not so, I have a Pixel 6a and it works fine.

Can you provide your exact Pixel model number as it shows in settings and your Android OS version?

What I will do when I have this is pass onto our Superuser hidden area, where we can pass this onto Sky, Hopefully that will get it passed to the Sky Protect app team to investigate further.

Re: Doorbell not showing live feed

lettice — Fri, 03 Nov 2023 09:28:48 GMT

@Jamesfoster11 wrote:
Hi,

I've got an iPhone 12

Can you provide the exact phone model as it states in settings and also your exact iOS version please.

Re: Doorbell not showing live feed

verabobbins1978 — Sat, 09 Mar 2024 19:08:58 GMT

have same issue with my honor 5 plus but it works fine on my honor x6a