topic Re: Tamper Alerts in Sky Protect & Smart Home

Tamper Alerts

Jamesfoster11 — Wed, 01 Nov 2023 13:44:37 GMT

Have installed my new doorbell and chime box. Moved my router the other day, since then most of my systems have gone offline!
but most annoyingly, the chime box keeps going off, displaying a tamper alert, these have all been caused by me re-syncing.

but the app won't allow me to rest these or select a dismiss or ignore option!

any ideas?????

many thanks in advance

Re: Tamper Alerts

lettice — Wed, 01 Nov 2023 15:02:07 GMT

The chime connects via Ethernet, so a move of the router should not really cause that any issues.

Would recommend resyncing the chime and also resyncing the doorbell to the chime.

Follow how to re sync from the support help in the Sky Protect app.

Re: Tamper Alerts

Jamesfoster11 — Wed, 01 Nov 2023 19:53:58 GMT

Thanks, that seems to have sorted the issue, I can't get a live feed however!