topic Satellite dish in Sky Protect & Smart Home

Satellite dish

Dragonnanny — Tue, 17 Oct 2023 18:49:36 GMT

Our dish has separated from the lnb which is just hanging by the coax,if anyone should pass and get injured by it in thi windy weather who is responsible for any damage they incur as the dish is situated in a public right of way

Re: Satellite dish

TimmyBGood — Wed, 18 Oct 2023 10:17:42 GMT

@Dragonnanny

You are responsible: Sky satellite television contracts transfer ownership of dish and dish cabling to the householder on installation (with a 12 month warranty) specifically so that Sky are not liable for such things in future decades.

Note this isn't a Sky Protect issue unless you have existing Sky Protect Device Insurance at the address, in which case the dish is covered and you can book a 'free' repair/replacement.

Re: Satellite dish

TimmyBGood — Wed, 18 Oct 2023 10:13:02 GMT

@Dragonnanny

I would observe that if you have a current Sky Q subscription and report loss of signal then Sky will typically attend and resolve dish issues anyway, even though they are not obliged to. They won't do this for Sky+ / Sky+ HD or where there's no subscription covering the Sky box(es)