topic Re: Doorbell not ringing only sending notifications in Sky Protect & Smart Home

Doorbell not ringing only sending notifications

watson71 — Sun, 14 May 2023 11:23:02 GMT

I have set up my doorbell all connected and full green lights, all looks ok except it will not ring when pressed, only sends a notification and we can not speak to anyone who is at the door, all looks correct on the app? Any help would be greatly appreciated.

Re: Doorbell not ringing only sending notifications

Mr+pingu — Sun, 14 May 2023 20:59:07 GMT

update firmware in app mine done that was fine after update

Re: Doorbell not ringing only sending notifications

lettice — Mon, 15 May 2023 13:23:16 GMT

@watson71 wrote:
I have set up my doorbell all connected and full green lights, all looks ok except it will not ring when pressed, only sends a notification and we can not speak to anyone who is at the door, all looks correct on the app? Any help would be greatly appreciated.

As mentioned above, a new firmware update went out last few days for the devices.
Try applying the update and hopefully your issues will be fixed.

Re: Doorbell not ringing only sending notifications

watson71 — Wed, 17 May 2023 07:27:21 GMT

Thank you both, I have updated the firmware and it is updated, now I can not connect soi will reset a d try again