topic Re: Unable to remove doorbell to charge in Sky Protect & Smart Home

Unable to remove doorbell to charge

Lucy27 — Sat, 14 Oct 2023 16:45:39 GMT

I've installed my doorbell, not been overly thrilled but it works to a degree. Charging notification appeared I've tried to remove this and it will not come away from the back plate. How on earth do I get this off please?

Re: Unable to remove doorbell to charge

lettice — Sun, 15 Oct 2023 08:59:52 GMT

Like most doorbells on the market, there is a small release tab at the bottom. Some have screws, but the Sky protect one is just a simple push release tab.

Just apply a little up pressure on the release tab and pull the doorbell away.

Re: Unable to remove doorbell to charge

Lucy27 — Sun, 15 Oct 2023 10:04:05 GMT

I have already tried this as per the previous posts advice. It hasn't worked. It will not release.

Re: Unable to remove doorbell to charge

Lucy27 — Sun, 15 Oct 2023 10:04:42 GMT

This has not resolved it as it will not release.

Re: Unable to remove doorbell to charge

lettice — Sun, 15 Oct 2023 11:32:03 GMT

If you look in your documentation it will show a diagram of the small tool (that came in the video doorbell box), or a small headed screwdriver will do to presson the tab.

Just use the tool to push up the tab with one hand and pull away the doorbell towards you using your other hand

Re: Unable to remove doorbell to charge

Lucy27 — Mon, 16 Oct 2023 07:18:25 GMT

I understand what you are saying. I have done this. I am able to remove a doorbell I have had other versions of this and had no issue. It will not release no matter how hard the tool is pressed in. The device will not move away from the back plate.

Re: Unable to remove doorbell to charge

DanM — Tue, 21 Nov 2023 23:42:54 GMT

Facing directly at the device, on the bottom of the device, Push in the the tap closest to the wall/door and it will force the opposite end of the tap (closest to you) to flick up, then gently put the tip of your finger or flathead and pry downwards ( I used tip of finger) and then when it's extended as far as it can, pull away the device away from the wall and towards you. Make sure you're holding on to the device so it doesn't go flying as soon as it gets loose. It's not the easiest of methods but it works. Be patient with it.

Re: Unable to remove doorbell to charge

ronald+england — Sat, 27 Jan 2024 06:29:02 GMT

My sky video doorbell is black and can't see any sink how do I fix the problem I release it was two far away I had to move chimes close two the door bell and get a long internet cable it now works fine if any body has the problem try this idea ron

Re: Unable to remove doorbell to charge

Scoobyphil — Mon, 20 May 2024 09:43:01 GMT

There is no doubt that this is really fiddly. The small tool I didn't find helpful at all. I resolved to using a small cross head screwdriver wich thanks to a longer handle gave greater ease in pushing this tab in sufficiently to allow the doorbell to pop off the mounting plate. It is one for pateince that is a fact!