topic Questioning Legitimacy in Sky Protect & Smart Home

Questioning Legitimacy

AuraCuba — Wed, 11 Oct 2023 16:11:47 GMT

I recently went through the Sky Protect Device process to book in a repair. I called a number ending in 561 4457 to book it in. This is going to sound strange, but none of this is a scam, right? It's a weird question, but I wanna make sure I'm not going to end up sending my device to the aether when I drop it off.

Re: Questioning Legitimacy

TimmyBGood — Wed, 11 Oct 2023 16:23:56 GMT

@AuraCuba

That's not the number for D&G given here:

https://www.sky.com/help/articles/sky-protect-frequently-asked-topics

Were you advised by D&G to call the number you posted?

Re: Questioning Legitimacy

AuraCuba — Wed, 11 Oct 2023 16:38:06 GMT

I was not. However, I'm starting to believe it was a case of being redirected. The number I relayed was how it appeared in my call history, being automatically registered under 'Sky Protect' and when I called the number on the website I was sent through the same process I went through previously, so perhaps I called the number on the website and was redirected? The number is also mentioned by the Sky Help Twitter account at one point, if that means anything.

Re: Questioning Legitimacy

AuraCuba — Fri, 13 Oct 2023 09:56:05 GMT

UPDATE: I remembered that I got the number from here:

https://www.skyprotect.com/faq/sky-equipment

Re: Questioning Legitimacy

TimmyBGood — Fri, 13 Oct 2023 13:11:26 GMT

@AuraCuba

In that case you're probably booking it in with one of D&Gs 'approved engineers', but I'd hope the call centre would make that clear.

Important to note that as insurance is a regulated product this forum can only make suggestions and not give definitive answers.