topic Re: Video Doorbell can't connect in Sky Protect & Smart Home

Video Doorbell can't connect

Lmilovett — Mon, 09 Oct 2023 13:19:16 GMT

I installed and connected the video Doorbell and it worked for half an hour and then I get red Exclamation error on the mobile app and it won't connect to the live feed or recordings. I removed it and charged it for several hours to try and resolve the issue to no avail.

I have rebooted the doorbell, and removed and reinstalled it but each time it ends up with the same error.

During the brief time it did work, the signal icon only shows that it receives two bars, could this be part of the issue? if so, how can I resolve that as I can't move the router any closer.

Re: Video Doorbell can't connect

lettice — Mon, 09 Oct 2023 13:47:54 GMT

The doorbell if low on power needs more than a few hours charge.

I find it lasts about a month, from a charge overnight, so a good 8-10 hours of charging, using the supplied flat usb charging cable charging connected from the Chime

Re: Video Doorbell can't connect

Lmilovett — Wed, 11 Oct 2023 11:53:05 GMT

Thanks for the reply but I only put it on charge in an attempt to resolve the issue, the battery had not run out.

The camera does capture the occasional video, but only 2 second longs and some can't be replayed.

Today it now keeps ringing and coming up with an a tamper alert (it has captured no video). It has done it 7 times within 30minutes.

Re: Video Doorbell can't connect

lettice — Wed, 11 Oct 2023 13:52:29 GMT

A reboot of the chime and doorbell devices via the app should sort the spurious tamper alert, that may be a slight knock.

Have had a two of those in the months I have had the doorbell.

Re: Video Doorbell can't connect

lettice — Wed, 11 Oct 2023 13:54:41 GMT

Might be worth also from the app changing the default recording settings for the doorbell, to capture more regularly and try a reset of its capture area.

Be careful though, the longer and more frequent you capture will reduce the battery from its default settings month of battery time.

Re: Video Doorbell can't connect

IGD — Tue, 14 Nov 2023 14:06:33 GMT

I cant connect to live it keeps saying reboot which I have done, and it still ask for a reboot, this is **bleep**e I may as well go vback to the ring dorbell at least it worked