https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Video-doorbell-set-up-error/m-p/4425746#M625 <P>I am currently trying to set up my new video door bell. As soon as we connected it to the WiFi it started a Firmware update and it looks like that hasn't completed, so we cannot complete the set up. It seems to be stuck, powering off and on (we left it for a long time) doesn't seem to have worked, we have tried to hard wire into router, doesn't work. On the doorbell itself the colour around the button is pink/purple. I have called the support who said they have sent a manual update to ge the firmware update completed, but I am not sure how they can do that when the doorbell hasn't been synced with the chime.&nbsp;</P><P>&nbsp;</P><P>Has anyone else had this issue? Or what do you suggest. It is just stuck and completely useless.&nbsp;</P> Fri, 22 Sep 2023 11:56:11 GMT LHG78 2023-09-22T11:56:11Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Video-doorbell-set-up-error/m-p/4425746#M625 <P>I am currently trying to set up my new video door bell. As soon as we connected it to the WiFi it started a Firmware update and it looks like that hasn't completed, so we cannot complete the set up. It seems to be stuck, powering off and on (we left it for a long time) doesn't seem to have worked, we have tried to hard wire into router, doesn't work. On the doorbell itself the colour around the button is pink/purple. I have called the support who said they have sent a manual update to ge the firmware update completed, but I am not sure how they can do that when the doorbell hasn't been synced with the chime.&nbsp;</P><P>&nbsp;</P><P>Has anyone else had this issue? Or what do you suggest. It is just stuck and completely useless.&nbsp;</P> Fri, 22 Sep 2023 11:56:11 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Video-doorbell-set-up-error/m-p/4425746#M625 LHG78 2023-09-22T11:56:11Z