topic Re: Sky Doorbell Issue since update in Sky Protect & Smart Home

Sky Doorbell Issue since update

KB181 — Tue, 13 Oct 2026 15:30:27 GMT

Hi,

Has anyone else had issues reconnecting the smart doorbell since the update. I updated the doorbell and the chime on the app 3 days ago, and it just says offline. I've charged it fully, but still having this issue. Really regret purchasing this. I thought with it being Sky it would be great like their other products. But I've had none stop issues since. I'm contemplating putting my old doorbell back up that cost £40 and isnt a named brand, as that worked so much better. I wish Sky would ask its customers where they think they can improve and implement them. It says a lot considering my old doorbell worked so much better than the Sky one. Sadly I would absolutely not recommend this to anyone else. It's also frustrating that you can't pick up the phone and speak to someone. Whilst I appreciate the chat aspect also online, I wish there were both options.

Re: Sky Doorbell Issue since update

Highlinder — Tue, 13 Oct 2026 16:36:51 GMT

@KB181 Did you try to re-boot the doorbell via the app?

Re: Sky Doorbell Issue since update

KB181 — Tue, 13 Oct 2026 17:08:46 GMT

Yes I've rebooted. I've done everything the gentleman I spoke to on the chat said.

Re: Sky Doorbell Issue since update

Stottie — Tue, 13 Oct 2026 22:39:43 GMT

Have you actually powered off the chime (by pulling the power cable) and restarted the doorbell by using the power switch on the back?

Very occasionally I have to do this on mine if they go offline.