https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorcbell/m-p/5386417#M4333 <P>Not much to go on from your post.</P> <P>Assuming it's your doorbell is having issues connecting with your Chime.</P> <P>&nbsp;</P> <P>Is the Chime showing a blue light?<BR /><BR /></P> <P>Some help on positioning of the Chime for the doorbell to keep and maintain a stronger connection;</P> <P><SPAN>Keep the Doorbell and Chime within 5m of each other. Go no further than 8m.</SPAN></P> <P>Place the Chime out in the open, not behind furniture or in a cupboard.</P> <P>Try &nbsp;and create a good line of sight between the two devices. Connection will be stronger if there are as few walls between the devices and avoid having any large furniture in the way.</P> Mon, 05 Oct 2026 07:00:08 GMT lettice 2026-10-05T07:00:08Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorcbell/m-p/5386380#M4332 <P>Will not connect</P> Mon, 05 Oct 2026 06:10:22 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorcbell/m-p/5386380#M4332 Sue19671 2026-10-05T06:10:22Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorcbell/m-p/5386417#M4333 <P>Not much to go on from your post.</P> <P>Assuming it's your doorbell is having issues connecting with your Chime.</P> <P>&nbsp;</P> <P>Is the Chime showing a blue light?<BR /><BR /></P> <P>Some help on positioning of the Chime for the doorbell to keep and maintain a stronger connection;</P> <P><SPAN>Keep the Doorbell and Chime within 5m of each other. Go no further than 8m.</SPAN></P> <P>Place the Chime out in the open, not behind furniture or in a cupboard.</P> <P>Try &nbsp;and create a good line of sight between the two devices. Connection will be stronger if there are as few walls between the devices and avoid having any large furniture in the way.</P> Mon, 05 Oct 2026 07:00:08 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorcbell/m-p/5386417#M4333 lettice 2026-10-05T07:00:08Z