https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Chime-will-not-connect/m-p/5385622#M4328 <P>I have followed all the relevant steps to connect my chime to my app, all the right lights come on at the right time but when it comes to connecting it just says unable to connect try again.</P><P>leads are plugged in correctly and I disconnected vpn from my phone&nbsp;</P> Sat, 03 Oct 2026 13:36:05 GMT Babygus 2026-10-03T13:36:05Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Chime-will-not-connect/m-p/5385622#M4328 <P>I have followed all the relevant steps to connect my chime to my app, all the right lights come on at the right time but when it comes to connecting it just says unable to connect try again.</P><P>leads are plugged in correctly and I disconnected vpn from my phone&nbsp;</P> Sat, 03 Oct 2026 13:36:05 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Chime-will-not-connect/m-p/5385622#M4328 Babygus 2026-10-03T13:36:05Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Chime-will-not-connect/m-p/5385989#M4329 <P>The chime has to be on the same multicast broadcast network as your phone for the initial install. If you've got multiple networks set up on your router then make sure they are both on the same one.</P> Sun, 04 Oct 2026 09:43:38 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Chime-will-not-connect/m-p/5385989#M4329 Stottie 2026-10-04T09:43:38Z