https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home/m-p/5368786#M4180 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4781075">@Laura881</a>&nbsp; As this doean't, seem to be a Sky Glass TV related issue and a Smart Home Protect issue your post has been moved from the Sky Glass board.</P> <P>&nbsp;</P> <P>You will also need to call Sky Protect regarding returning any equipment as this is a customer helps customer not community not Sky Customer servces.</P> Sat, 12 Sep 2026 12:18:45 GMT GD1 2026-09-12T12:18:45Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home/m-p/5368754#M4179 <P>So I got the sky home had it for a bit now tried to add it on and it will not let me so I am going to have to return as it will not connect even on other devices so I can't do it !! I have tried multiple times and tried to leave device switched on plugged in and still will not connect so it is going to have to come back to you&nbsp;</P> Sat, 12 Sep 2026 11:35:51 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home/m-p/5368754#M4179 Laura881 2026-09-12T11:35:51Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home/m-p/5368786#M4180 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4781075">@Laura881</a>&nbsp; As this doean't, seem to be a Sky Glass TV related issue and a Smart Home Protect issue your post has been moved from the Sky Glass board.</P> <P>&nbsp;</P> <P>You will also need to call Sky Protect regarding returning any equipment as this is a customer helps customer not community not Sky Customer servces.</P> Sat, 12 Sep 2026 12:18:45 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home/m-p/5368786#M4180 GD1 2026-09-12T12:18:45Z