https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-Home-App-Error/m-p/5359900#M3983 <P>Do you run DNS-based ad-blocking on your home network? Try disconnecting from your Wi-fi and using a mobile connection instead. I have the same issue on my home network.</P> Tue, 01 Sep 2026 05:12:25 GMT Stottie 2026-09-01T05:12:25Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-Home-App-Error/m-p/5358438#M3981 <P>Hi,</P><P>&nbsp;</P><P>I have just purchased a Sky Video Door bell and download the app.&nbsp;<BR /><BR /></P><P>I am on a iPhone and also tried on my wife Samsung but each time we try and login we are getting below error message.&nbsp;<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0366.png" style="width: 1206px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119868iC5D5A2C30A5FE451/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0366.png" alt="IMG_0366.png" /></span></P><P> </P> Sun, 30 Aug 2026 09:54:01 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-Home-App-Error/m-p/5358438#M3981 DougieID 2026-08-30T09:54:01Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-Home-App-Error/m-p/5359900#M3983 <P>Do you run DNS-based ad-blocking on your home network? Try disconnecting from your Wi-fi and using a mobile connection instead. I have the same issue on my home network.</P> Tue, 01 Sep 2026 05:12:25 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-Home-App-Error/m-p/5359900#M3983 Stottie 2026-09-01T05:12:25Z