https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-profile-switching/m-p/5345541#M3865 <P>I have been trying since Jultti get someone at Sky to help explain why my doorbell is showing Limited Functionality.&nbsp;<BR />I found the answer myself through various &nbsp;discussions yet still not one single so called " expert " at Sky could understand my issue. I explained to them early on in July that I had been a previous Home Insurance customer and it seemed this was causing the problem but still not one " expert " could offer any solution. &nbsp;I got so frustrated I asked them to cancel my new subscription , which they said they had and assured me that would be it . Needless to say it wasn't and they went ahead and took the £5 subscription fee from my account .&nbsp;<BR />Today I have sent them a request to purge my old insurance profile which seems to be causing the issue . We shall see if they can manage to do this.&nbsp;</P><P>&nbsp;</P> Sat, 15 Aug 2026 07:28:27 GMT Dee204 2026-08-15T07:28:27Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-profile-switching/m-p/5345541#M3865 <P>I have been trying since Jultti get someone at Sky to help explain why my doorbell is showing Limited Functionality.&nbsp;<BR />I found the answer myself through various &nbsp;discussions yet still not one single so called " expert " at Sky could understand my issue. I explained to them early on in July that I had been a previous Home Insurance customer and it seemed this was causing the problem but still not one " expert " could offer any solution. &nbsp;I got so frustrated I asked them to cancel my new subscription , which they said they had and assured me that would be it . Needless to say it wasn't and they went ahead and took the £5 subscription fee from my account .&nbsp;<BR />Today I have sent them a request to purge my old insurance profile which seems to be causing the issue . We shall see if they can manage to do this.&nbsp;</P><P>&nbsp;</P> Sat, 15 Aug 2026 07:28:27 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-profile-switching/m-p/5345541#M3865 Dee204 2026-08-15T07:28:27Z