topic Re: Smart door bell not working in Sky Protect & Smart Home

Smart door bell not working

Heather1234 — Mon, 03 Aug 2026 10:46:24 GMT

The chime and door carmera will not sinc

Re: Smart door bell not working

Heather1234 — Mon, 03 Aug 2026 10:49:04 GMT

Need a response

Re: Smart door bell not working

Angel_Aka — Mon, 03 Aug 2026 11:04:04 GMT

@Heather1234 wrote:
Need a response

Call Sky - they'll be able to help you.

Re: Smart door bell not working

lettice — Mon, 03 Aug 2026 11:14:10 GMT

@Heather1234 wrote:

The chime and door carmera will not sinc

What have you tried.

First, are you seeing a blue steady light showing on your chime?

if not, remove the power and ethernet cable from the Chime for a short time and after you have reconnected the cables let it settle until you see the blue light.

Then on your doorbell, using the switch at the back, turn it off for about ten minutes.

Then try the syncing again.

You will need to have the doorbell and chime close by for the first syncing of the doorbell to the Chime, say about a meter or two away.

Have a read of this Sky help article on installing the Chime and doorbell and see if it helps.

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doorbell-and-chime-installing-nav/articles/sky-smart-home-video-doorbell-chime-install

Come back here with any other questions you have or you get stuck with any of the above.

Re: Smart door bell not working

GD1 — Mon, 03 Aug 2026 11:21:25 GMT

@Heather1234 You received a reply to your other 2 posts so you don't need to create another one on the Sky+ board (which has nothing to do with the issue you raised).

Creating multiple posts like this can be seen as spamming