https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Cannot-access-Smart-Home-aa/m-p/5320540#M3640 <P>Hi there</P><P>I have the Smart Home camera and doorbell but cannot access the Smart Home app. It keeps telling me to link accounts. the products all show in my main account and I have been in touch with the Accessability team as I have POA of my mother account. I cannot connect to a tech team as its all online - but I cannot get online as it will not allow me access to the Smart Home app, let alone set up the camera and doorbell.</P><P>I am at my whits end. I have made several phone calls, sent three emails and now just want rid of Sky completely (we have broadband, talk and TV - putting all our eggs in one basket not a good idea) to be honest as I am getting no response to resolve the issue. Through the accessibility team we have unlinked and relinked the products but that still did not work, unistalled and reinstalled the app - it verifies my account with two step verification but then just says oops something went wrong and I need to link my accounts. A final ask to anyone out there who can help.</P> Thu, 16 Jul 2026 10:20:40 GMT comiles1 2026-07-16T10:20:40Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Cannot-access-Smart-Home-aa/m-p/5320540#M3640 <P>Hi there</P><P>I have the Smart Home camera and doorbell but cannot access the Smart Home app. It keeps telling me to link accounts. the products all show in my main account and I have been in touch with the Accessability team as I have POA of my mother account. I cannot connect to a tech team as its all online - but I cannot get online as it will not allow me access to the Smart Home app, let alone set up the camera and doorbell.</P><P>I am at my whits end. I have made several phone calls, sent three emails and now just want rid of Sky completely (we have broadband, talk and TV - putting all our eggs in one basket not a good idea) to be honest as I am getting no response to resolve the issue. Through the accessibility team we have unlinked and relinked the products but that still did not work, unistalled and reinstalled the app - it verifies my account with two step verification but then just says oops something went wrong and I need to link my accounts. A final ask to anyone out there who can help.</P> Thu, 16 Jul 2026 10:20:40 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Cannot-access-Smart-Home-aa/m-p/5320540#M3640 comiles1 2026-07-16T10:20:40Z