https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-app-issue/m-p/5316991#M3583 Got my new smart video doorbell today and went to set up in the app but it wont let me even enter my log in details just jumps to an error page saying to try again but it wont even let me type anything in. Any help please Sat, 11 Jul 2026 13:02:26 GMT Kellylou89 2026-07-11T13:02:26Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-app-issue/m-p/5316991#M3583 Got my new smart video doorbell today and went to set up in the app but it wont let me even enter my log in details just jumps to an error page saying to try again but it wont even let me type anything in. Any help please Sat, 11 Jul 2026 13:02:26 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-app-issue/m-p/5316991#M3583 Kellylou89 2026-07-11T13:02:26Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-app-issue/m-p/5317026#M3584 <P>Same here - I'm entering my user name and password and then I get an error message. Hoping someone replies!</P> Sat, 11 Jul 2026 13:49:18 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-app-issue/m-p/5317026#M3584 Sam1976barnett 2026-07-11T13:49:18Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-app-issue/m-p/5317030#M3585 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4728276">@Sam1976barnett</a>&nbsp; &amp;&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4728243">@Kellylou89</a>&nbsp; Are you running private DNS on your mobile device?</P> Sat, 11 Jul 2026 13:55:10 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Smart-home-app-issue/m-p/5317030#M3585 Highlinder 2026-07-11T13:55:10Z