https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5316979#M3581 Im having this same issue It wont let me enter my email address to log in , jumps straight to the next page saying error. It'd frustrating Sat, 11 Jul 2026 12:51:54 GMT Kellylou89 2026-07-11T12:51:54Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5313178#M3542 <P>When logging in to my account after scanning the QR code to set up my new doorbell camera I keep getting this message and tried following both links but nothing solves the problem. Any ideas would be greatly appreciated &nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1130.png" style="width: 1320px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/118731i520FBEB8566D9ED8/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1130.png" alt="IMG_1130.png" /></span></P><P> </P> Mon, 06 Jul 2026 21:59:37 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5313178#M3542 CarolJ466 2026-07-06T21:59:37Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5313338#M3544 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4724662">@CarolJ466</a>&nbsp; If you follow the link below it will give you the directions to install the chime and video doorbell</P><P><A href="https://www.sky.com/help/articles/sky-smart-home-video-doorbell-chime-install" target="_self">https://www.sky.com/help/articles/sky-smart-home-video-doorbell-chime-install</A>&nbsp;</P> Tue, 07 Jul 2026 08:53:15 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5313338#M3544 Highlinder 2026-07-07T08:53:15Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5314841#M3556 I thought i was going mad! This is happening to me right now, I have done all troubleshooting to the point of sky unlinking all my accounts and then relinking and it didnt even work, I still cannot get on, sky have raised a CRF 2 days ago which i was told takes 48 hours and then today I have been told it was rejected and then re escalated and now gotta wait 5/7 days Wed, 08 Jul 2026 18:45:07 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5314841#M3556 Tori92 2026-07-08T18:45:07Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5316930#M3579 <P>Can I ask what a CRF is.&nbsp;</P> Sat, 11 Jul 2026 11:58:18 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5316930#M3579 CarolJ466 2026-07-11T11:58:18Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5316949#M3580 <P>Its a customer referral form, it gets sent to the priority team who are the background technicians i believe, they then troubleshoot everything in the background&nbsp;</P> Sat, 11 Jul 2026 12:21:44 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5316949#M3580 Telms 2026-07-11T12:21:44Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5316979#M3581 Im having this same issue It wont let me enter my email address to log in , jumps straight to the next page saying error. It'd frustrating Sat, 11 Jul 2026 12:51:54 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Error-message-when-logging-in-to-set-up-doorbell/m-p/5316979#M3581 Kellylou89 2026-07-11T12:51:54Z