https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-issues/m-p/5310337#M3521 <P>I'm still very confused regarding the conversation with sky protect.</P><P>I called up today hoping to swap a phone on the policy to my new phone, so still keeping 3 mobile phones insured. I was told no, unless you add a forth device, I said no I just have the three phones and just looking to swap one over, again told no you can't unless you add a forth device at an extra cost. I'm baffled!&nbsp;<BR />My only option was to cancel the policy as I don't want to add a forth device and they wouldn't allow me to insure three.<BR />I feel like I've been scammed when I've been paying this insurance for three devices for so long and they wouldn't let me continue to do that.</P><P>&nbsp;</P><P>Does this seem right? Hoping I can't find an email for a better explanation.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 03 Jul 2026 11:06:59 GMT KirstyL28 2026-07-03T11:06:59Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-issues/m-p/5310337#M3521 <P>I'm still very confused regarding the conversation with sky protect.</P><P>I called up today hoping to swap a phone on the policy to my new phone, so still keeping 3 mobile phones insured. I was told no, unless you add a forth device, I said no I just have the three phones and just looking to swap one over, again told no you can't unless you add a forth device at an extra cost. I'm baffled!&nbsp;<BR />My only option was to cancel the policy as I don't want to add a forth device and they wouldn't allow me to insure three.<BR />I feel like I've been scammed when I've been paying this insurance for three devices for so long and they wouldn't let me continue to do that.</P><P>&nbsp;</P><P>Does this seem right? Hoping I can't find an email for a better explanation.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 03 Jul 2026 11:06:59 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-issues/m-p/5310337#M3521 KirstyL28 2026-07-03T11:06:59Z