topic Re: Smart Home- Indoor Camera in Sky Protect & Smart Home

Indoor camera

Linda521 — Wed, 20 May 2026 18:29:46 GMT

My indoor camera is not letting me view when I'm oit and constant on 10%

Smart Home- Indoor Camera

Jooney10 — Sun, 10 May 2026 11:29:54 GMT

Afternoon. I've ordered the smart home setup with doorbell and indoor camera. Gone through the setup, all setup fine as far as we can see. The indoor camera I don't seem to be able to view through the app. It loads to 10% and then stops. Is this a known bug? All firmware up to date.

Re: Smart Home- Indoor Camera

lettice — Sun, 10 May 2026 12:22:28 GMT

Is the sensor bridge connected to the indoor camera showing blue?

Are you sure that there is no update needed for the indoor camera, clicking on indoor camera, the settings icon top right and scrolling down to update.

You could also try doing a reboot indoor camera and see if that helps.

Re: Smart Home- Indoor Camera

Jooney10 — Sun, 10 May 2026 17:17:41 GMT

Interesting. I haven't received a sensor bridge in either of the packages (camera or doorbell). The indoor camera appears to work fine when connected on WiFi, but not when my phone isn't.

Re: Smart Home- Indoor Camera

lettice — Mon, 11 May 2026 08:16:02 GMT

You will only get the sensor bridge if you have added the motion sensor and leak sensors packs to your offering.

Perhaps, if you have not tried, is removing the indoor camera from the app and adding it again.

Re: Indoor camera

Duaney — Wed, 20 May 2026 19:26:49 GMT

Mine is also doing the same and I cant view it on mobile data either ie when out of the house

Re: Indoor camera

Linda521 — Wed, 20 May 2026 19:31:36 GMT

Not great is it I'm gonna ring them tried re booting but nothing when I leave the house the sensors work and sensors cameras ok but camera no

Re: Indoor camera

Duaney — Wed, 20 May 2026 21:19:16 GMT

I literally have the doorbell and camera but no sensors but read thst I may need a sensor bridge but been 3 different cameras and none of them record motion or sound or can watch them remotely

Re: Need help with my indoor

lettice — Mon, 08 Jun 2026 09:35:27 GMT

@Lisa4561

Understand from your post that you are not seeing your indoor camera in 'armed' mode.

Re: Smart Home- Indoor Camera

Ccm98121 — Wed, 10 Jun 2026 16:44:36 GMT

I have the same problem. Tried rebooting it, tried deleting and adding again...help!

Re: Smart Home- Indoor Camera

marianek — Thu, 11 Jun 2026 12:28:31 GMT

I have the same issue, though the camera starts working after I turn it off and back on. This happens on my iPhone. I tried using a different phone—an Android device—and installed the app there, and it works every time! It seems the iPhone is a poor choice for this camera, though I don't understand why. If I want to use the iPhone, I have to restart the phone every time I use the camera; otherwise, the camera shows a 10% charge but nothing happens. The smart doorbell, however, works without any problems on both phones.

Re: Smart Home- Indoor Camera

lettice — Thu, 11 Jun 2026 12:36:26 GMT

@marianek wrote:

I have the same issue, though the camera starts working after I turn it off and back on. This happens on my iPhone. I tried using a different phone—an Android device—and installed the app there, and it works every time! It seems the iPhone is a poor choice for this camera, though I don't understand why. If I want to use the iPhone, I have to restart the phone every time I use the camera; otherwise, the camera shows a 10% charge but nothing happens. The smart doorbell, however, works without any problems on both phones.

Could you report your findings you mention with the make and model of your iPhone and its iOS software version to the email address shown in the app.

Re: Smart Home- Indoor Camera

marianek — Thu, 11 Jun 2026 12:42:40 GMT

iphon 13 pro max , IOS 26.5

indoor camera

Deb6923 — Thu, 18 Jun 2026 21:10:33 GMT

sky cannot help me can only view the camera when i'm in my house via wi-fi a colleague says i need to switch from 5 to 2.5 on the router but it says access denied friend is having same problem

Re: Indoor camera

Deb6923 — Thu, 18 Jun 2026 21:12:06 GMT

i have the same problem

Re: indoor camera

Highlinder — Thu, 18 Jun 2026 21:56:09 GMT

@Deb6923 Is the light on the back of the indoor camera flashing or is it solid?

Re: indoor camera

Deb6923 — Fri, 19 Jun 2026 05:43:35 GMT

yes the light is flashing friend had same issue

Re: indoor camera

Highlinder — Fri, 19 Jun 2026 18:05:59 GMT

@Deb6923 This has been found to be happenening to a number of users and is thought to be an account issue at Sky's end. They are working on a solution, but have no further information.

Re: indoor camera

Deb6923 — Mon, 22 Jun 2026 17:26:24 GMT

yea it is but they still take the money for a useless camera

Re: Indoor camera

Samraj — Fri, 26 Jun 2026 13:16:10 GMT

Hey, everyone.

Thanks for your contributions to this discussion.

The Sky Smart Home team have confirmed that this issue should now be resolved.

I'll mark this reply as the answer for everyone's awareness.

Thanks.